Dotdigital vs. Elastic Email

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dotdigital
Score 8.5 out of 10
N/A
Dotdigital is a customer engagement platform that helps digital marketers and developers deliver communications across the customer journey. It uses customer data to drive engagement, conversion, and loyalty for brands as they grow and scale. The platform connects first party data across systems to surface insights and automate predictive cross-channel messages.N/A
Elastic Email
Score 8.0 out of 10
N/A
Elastic Email is an email delivery service for transactional emailing.
$19
per month for up to 10,000 emails and 1,000,000 contacts
Pricing
DotdigitalElastic Email
Editions & Modules
No answers on this topic
Inbox Plus
$9
per month per user
Email Marketing
$19
per month for up to 10,000 emails and up to 1,000,000 contacts
Email API
$19
per month for up to 50,000 emails
Offerings
Pricing Offerings
DotdigitalElastic Email
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
DotdigitalElastic Email
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User Ratings
DotdigitalElastic Email
Likelihood to Recommend
8.0
(6 ratings)
8.0
(3 ratings)
Usability
7.4
(5 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
DotdigitalElastic Email
Likelihood to Recommend
dotdigital EMEA Limited
DotDigital has a drag-and-drop email builder and many good templates. Using automation, I was able to send out emails with ease. During the onboarding process, you will also be able to speak with real people. We use it to create modern and engaging emails for customers, whether abandoned cart or post-purchase. It has excellent reporting modules, but it lacks a few fundamentals, which can be frustrating. As a whole, the partnership has been a success so far.
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Elastic Email
Email Elastic is best suited in cases when we need to send bulk emails and campaigns. It provides features such as scheduling campaigns and automating fast delivery of emails; the trial version also provides many features that can be used by a new user. Email Elastic is less suited for small companies with a smaller number of clients or contacts.
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Pros
dotdigital EMEA Limited
  • Email Campaigns are simple and easy to crease
  • We use the SMS to alert our customers to any technical issues
  • Good support from account managers
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Elastic Email
  • High Deliverability Rate Across Most Email Providers
  • Generous Free Plan for Those Just Getting Started
  • Fair, Competitive Pricing & Plans/Limits
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Cons
dotdigital EMEA Limited
  • API limits: There is a hardcoded limit on how many API calls you can make per hour, and to raise it, you have to pay.
  • The API set is very limited in general.
  • The API set is very limited in general
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Elastic Email
  • I wish they didn't have such a strict requirement regarding their "opt out" links in emails. I totally understand why they do this, but there are use cases, such as one to one personal emails between individuals, where this is annoying. However, it's something I'm willing to live with for the greater good.
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Usability
dotdigital EMEA Limited
DotDigital is not difficult to use, however, the user interface could use some optimization. There are certain elements that can be challenging to find, and the menus are not always intuitive. However, the tool makes up for that with easy to use features, like creating segments, and allowing many rules to specify these particular groups.
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Elastic Email
No answers on this topic
Support Rating
dotdigital EMEA Limited
No answers on this topic
Elastic Email
I have not had any issues with Elastic Email that have required reaching out to support, so I can't speak to the quality of their customer support. The help documents were well written and presented, though, and I would imagine that anyone with issues would receive satisfactory assistance in a timely manner.
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Alternatives Considered
dotdigital EMEA Limited
DotDigital's platform is simple to use for essential email marketing campaigns. Setting up Programs (action-driven automation) is simple. It gives you the ability to design stunning campaigns with a wide range of customizability. To better understand our customer base, it analyzes each email sent out. In every situation, the support team has been responsive and helpful.
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Elastic Email
Email elastic is a cost-effective, fast, and reliable platform for sending bulk emails and promoting campaigns, it provides good features even for the new user, while Blaze Verify pricing is a bit high, and a new user would not be able to access all the features. Hence clearly, Elastic email leads the position when compared to Blaze Verify.
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Return on Investment
dotdigital EMEA Limited
  • Maintenance costs due to integration limits.
  • API tiers (now formalized in the documentation) were discovered after the initial purchase, so there are more recurring costs.
  • In general, a raise of costs in the IT compartment, while it can benefit marketing.
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Elastic Email
  • With a very modest outlay, we achieve features and functions that cost larger companies a lot of money.
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ScreenShots

Elastic Email Screenshots

Screenshot of the drag-and-drop Email Designer supported with AI.Screenshot of the email marketing campaign interface with precise segments. Users can build personalized experiences with this email marketing tool.Screenshot of where to create unlimited sign-up forms or pop-ups with our form creator.Screenshot of where to track email delivery in real time to respond to any issues immediately. Follow along with detailed data as the emails arrive in recipients' inboxes.Screenshot of an example of a created product page. These can match any brand, process secure payments via Stripe, and deliver content directly to fans.