1. Home
  2. Customer Engagement Platforms
  3. Dotdigital Reviews
  4. User Review of Dotdigital
"DotDigital is a useful tool for mailing campaigns."
April 27, 2022

"DotDigital is a useful tool for mailing campaigns."

Sourov K Chowdhury | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dotdigital

DotDigital offers endless options for email campaign creation, automation, and reporting. To identify our customer base, they dig into every email we send to look for statistics. We have a wide range of options to customize our campaigns, including the ability to hide sections on mobile devices. In particular, filtering out non-human interactions and
obtaining a clear picture of what your readers like is advantageous. The platform's graphical user interface (GUI) is straightforward. It was simple to sign up, and the program creator for triggered emails is candid. When we've needed it, the support has been quick and helpful.
  • Easy access to and use of segment data.
  • Easy drag-and-drop email builder with tons of templates.
  • It's a powerful, cost-effective email platform with many features.
  • Improved email results reporting are needed.
  • Learning the system and planning campaigns can take time.
  • It had issues integrating Google Analytics and lacked transactional email metrics.
  • Expanded our business.
  • It's a feature-rich platform with ease of use.
  • Possible to create excellent segmentation to send more targeted emails to my database.
  • Easy to use tool for creating modern customer emails.
  • It's a huge step forward for our email services for customers.
  • It can deal with a wide range of clients and sophisticated programs.
DotDigital's platform is simple to use for essential email marketing campaigns. Setting up Programs (action-driven automation) is simple. It gives you the ability to design stunning campaigns with a wide range of customizability. To better understand our customer base, it analyzes each email sent out. In every situation, the support team has been responsive and helpful.

Do you think Dotdigital delivers good value for the price?

Yes

Are you happy with Dotdigital's feature set?

Yes

Did Dotdigital live up to sales and marketing promises?

Yes

Did implementation of Dotdigital go as expected?

Yes

Would you buy Dotdigital again?

Yes

DotDigital has a drag-and-drop email builder and many good templates. Using automation, I was able to send out emails with ease. During the onboarding process, you will also be able to speak with real people. We use it to create modern and engaging emails for customers, whether abandoned cart or post-purchase. It has excellent reporting modules, but it lacks a few fundamentals, which can be frustrating. As a whole, the partnership has been a success so far.