Dropbox vs. Help Lightning
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Dropbox | Score8.5 out of 10 | N/A | Dropbox is a cloud storage solution, equipped with features that help users to save time, improve productivity, and collaborate with others. Users can edit PDFs, share videos, sign documents, and collaborate with stakeholders without leaving Dropbox. | $9.99 per month |
Help Lightning | Score10 out of 10 | Enterprise companies (1,001+ employees) | Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,… | $75,000 per year |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Solutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help. | ||||||||||||||
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| Dropbox | Help Lightning | |
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| Considered Both Products | No answer on this topic | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
94% Would buy again 1271 Answers | No answers on this topic | |
| Delivers good value for the price | ||
94% Delivers good value for the price 1067 Answers | No answers on this topic | |
| Happy with the feature set | ||
94% Happy with the feature set 1264 Answers | No answers on this topic | |
| Lived up to sales and marketing promises | ||
95% Lived up to sales and marketing promises 857 Answers | No answers on this topic | |
| Implementation went as expected | ||
96% Implementation went as expected 992 Answers | No answers on this topic | |
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| File Sharing & Management |
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| Cloud Storage Security & Administration |
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| Cloud Storage Platform |
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| Dropbox | Help Lightning | |
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| Small Businesses | IDrive Online Backup and Object Storage e2 Score9.1 out of 10 | LogMeIn Rescue Score8.2 out of 10 |
| Medium-sized Companies | Apple iCloud Score8.4 out of 10 | BeyondTrust Remote Support Score8.6 out of 10 |
| Enterprises | ownCloud Score9.2 out of 10 | TeamViewer Score8.6 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Dropbox | Help Lightning | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 10.0 |
| Likelihood to Renew | 8.2 | - |
| Usability | 8.5 | - |
| Availability | 9.0 | - |
| Performance | 8.8 | - |
| Support Rating | 7.2 | - |
| In-Person Training | 9.1 | - |
| Online Training | 9.1 | - |
| Implementation Rating | 8.0 | - |
| Configurability | 8.1 | - |
| Contract Terms and Pricing Model | 9.1 | - |
| Ease of integration | 9.1 | - |
| Product Scalability | 8.0 | - |
| Professional Services | 9.1 | - |
| Vendor post-sale | 8.2 | - |
| Vendor pre-sale | 8.2 | - |
| Dropbox | Help Lightning | |
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| Likelihood to Renew |
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| Usability |
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| Reliability and Availability |
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| Support Rating |
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| In-Person Training |
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| Online Training |
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| Alternatives Considered |
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| Contract Terms and Pricing Model |
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| Scalability |
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| Professional Services |
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| ScreenShots | Dropbox Screenshots | Help Lightning Screenshots |














