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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Droplr

    Score8.3 out of 10
    N/ADroplr is a tool for capturing and sharing screen images.N/A

    Lookback

    Score7.6 out of 10
    N/ALookback is a UX research platform for mobile & desktop moderated and unmoderated research, from the company of the same name in Palo Alto.N/A
    Pricing
    DroplrLookback
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    DroplrLookback
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    DroplrLookback
    Small Businesses
    Sendspark
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    Snagit
    Score9.7 out of 10
    Dovetail
    Score8.6 out of 10
    Enterprises
    Snagit
    Score9.7 out of 10
    Optimal
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DroplrLookback
    Likelihood to Recommend
    8.0
    (13 ratings)
    9.0
    (2 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    8.0
    (1 ratings)
    Support Rating
    2.1
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    DroplrLookback
    Likelihood to Recommend
    Droplr
    Droplr is very useful in any kind of visual work, particularly if there are more people involved and they need to follow the creation process. It allows the team to be on the same page. It is also very useful when dealing with clients without design training since we can show visually what we intend to do. Teachers, instructors, and even technical support people can make good use of Droplr since it makes easier to share screencasts, to capture screens for tutorials and to solve clients' doubts.
    Incentivized
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    Lookback
    Best suited to conduct remote interviews that are moderated and facilitated by the interviewer/researcher.
    Not the best if you want to do it unmoderated, there are much more sophisticated tools out there. Unfortunately, for a design research team that does both these kids of research, it can be hard to get budgets to get two softwares and hence the Unmoderated Feature can seem super undercooked and doesn’t really do the job.
    Otherwise it’s a great tool
    Incentivized
    Read full review
    Pros
    Droplr
    • Simply moving files onto the menu bar icon is the fastest way to get files on their way.
    • The link to copy is automatically saved to your clipboard, so while I'm writing the email to send the file, I simply paste and I'm done.
    • Turns out, I check often if the file has been downloaded, as it allows me to followup and speed up the process if needed.
    Incentivized
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    Lookback
    • Organization of user interviews
    • Sharing of interviews across the team
    • Creating highlights of insights
    Incentivized
    Read full review
    Cons
    Droplr
    • Startup bug (Mac) - Even though I select Droplr not to start up with the computer, it still does. It's been months and they still haven't fixed this. It's very frustrating.
    • The Windows version doesn't allow me to select an area of my screen to record - one has to record the entire screen.
    • Though it may look like it in their settings, setting up SSL isn't as easy as clicking the button. I still don't quite understand how to do it.
    Incentivized
    Read full review
    Lookback
    • Unmoderated interviews is still under cooked as a feature
    • The process of how participants have to download an app to start an interview is a large friction point for us
    Incentivized
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    Likelihood to Renew
    Droplr
    It solves a lot of everyday problems in our creative department and enhanced our workflow.
    Incentivized
    Read full review
    Lookback
    No answers on this topic
    Usability
    Droplr
    Because I find it especially easy to work with, compared to alternatives.
    Incentivized
    Read full review
    Lookback
    Once you understand how the interface works, it works great, but there is a learning curve
    Incentivized
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    Support Rating
    Droplr
    I've only had to reach out to Droplr support a couple of times and they've been quick to getting back to me.
    Incentivized
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    Lookback
    No answers on this topic
    Alternatives Considered
    Droplr
    Lightshot Screenshot provides the same screenshot functionality as Droplr, but with no cost. Lightshot Screenshot also allows you to edit a photo and can upload your photo either to the cloud or just paste it in an email/Slack/anything else to your client. There are very little go-betweens and a lot more flexibility.
    Droplr was chosen by my company, not me. If I had chosen a screenshot software, in retrospect, I would have chosen Lightshot Screenshot. Droplr was fine. Lightshot Screenshot is killer, though.
    Incentivized
    Read full review
    Lookback
    Zoom was way more expensive and it o is designed to other things apart from just running qualitative interviews. It also requires a different kind of approval and different approval processes to go through when trying to get it simply for qualitative research purposes.
    Lookback records, scribes, helps observe and provides a sentiment check as well in the price that it does
    Incentivized
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    Return on Investment
    Droplr
    • I use Droplr every day and it's been a huge boost for productivity since I never need to think about how a screenshot will be shared. It's just built in and so easy.
    • I really wish Droplr had an Android app.
    Incentivized
    Read full review
    Lookback
    • It allows us to understand our customers’ problems in a very team compatible way.
    Incentivized
    Read full review
    ScreenShots