Dux-Soup vs. Gong

If you want to automate and personalize your outreach at scale, Dux-Soup is one of the best tools for it. The initial setup and onboarding were very frictionless.

From a marketing point of view, the scenario that Gong is well-suited for is providing marketing with first-hand, qualitative insights into its target audience quickly and in abundance (dependent on the number of calls sales are having with prospects). Often, marketers lack access to sufficient qualitative data, and obtaining it can be a lengthy and arduous process (e.g., sourcing clients for interviews, ensuring participants accurately complete surveys, etc.). Gong is simple to set up and start collecting this data immediately. And because of the situation in which the conversation is happening (e.g., a sales call), you can gain genuine, honest insights to understand your audience better.

Incentivized

• Transcribing meetings
• Summarising key messages and next actions
• Giving statistics on the amount of time each person spoke, whether you as the host left sufficient time (pauses) for others to answer
• Getting feedback on how you as host could have been even better
• Being able to click on key points in the conversation to rewatch and get continual value from the recorded asset

Incentivized

• Ensure that you stop a call after finished, versus staying on the zoom for the next client call, so you can separate the two
• automatically create tasks or to do lists within CRM
• have the ability to capture a call even when you are not the organizer

Incentivized

We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.

Incentivized

I feel like the platform overall has nearly perfected what it is trying to do. As a call library and analytics analyzer it does this so well. The UI is simple enough and it is not too hard to learn all the features. I would say the only major complaint about usability is it can sometimes be a bit lagging on startup or slow to analyze some calls.

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

This is nothing something I'm able to answer

Incentivized

Our reps preferred Gong; they were more familiar with it and found it easier to use. Gong was more expensive by far, and there were many more affordable options on the market, but at the time, we also considered switching costs and decided to stay with Gong. The mobile app was also a factor in this decision.

Incentivized

I was not involved with the process

Incentivized

I was not involved with the process

Incentivized

• Positive - allowed to review calls and find key points to focus on. Save time instead of having to review notes
• Positive - allowed to share recordings and notifying when the call has been reviewed. This means you can follow up in a timely matter
• Positive - Allows for managers to provide feedback

Incentivized