With Gong, opportunities are Limitless!
Updated September 15, 2022
With Gong, opportunities are Limitless!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
We use Gong as a self-coaching and performance coaching tool for our sales agents. We use it to track themes, implement training strategies in order to maximize sales and conversion rates. Our agents also rely heavily on Gong to learn and also track best practice improvement points in order for them to better their craft.
- Tracking themes in conversations
- Highlighting valuable sales insights
- Highlighting best practices in calls
- Redaction
- Perhaps including more languages in terms of transcript translations
- Greater alignment with regards to how our agents should be selling.
- Higher sales conversion rates
- Time saving
Gong has indeed provided me with accurate and actionable insights. In every meeting I have with their team, I come out with new ways to pull insights! With Gong, opportunities are limitless!
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
Yes
Would you buy Gong again?
Yes
Using Gong
50 - Sales agents, support agents, product experts, team leaders, managers and training specialists.
4 - The type of people required to support are people who excited by bettering services and/or love learning and teaching others. Individuals who are able to think outside the box, always want to learn why things are the way they are, and how could things be done better.
- Listening to calls
- Coaching of agents
- Quality Assurance
- Using Gong insights to run training & coaching Focus groups
- Tracking how many times our competitors are mentioned on calls
- Using it with the Business to Business team as a sales tool.
Evaluating Gong and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
We would not change anything. We compared apples to apples and Gong came up on top!
Gong Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No we did not purchase premium support. The support we receive is adequate and satisfactory.
Yes - Yes it was resolved to our satisfaction and in a timely manner, as it was a very serious bug that could affect our agents coaching aspect Gong.
I remember when we started using Gong, we were fairly, and noticed that the call recordings had no redaction. We immediately brought this to their attention and the issue was resolved in a matter of no time. Another instance was when some of our agent calls were not being picked up, due to an issue on our side, the Gong tech support was super supportive and assisted us to fix the issue.
Using Gong
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Setting up trackers
- Inserting Scorecards for QA
- Finding of calls
Yes, but I don't use it