With Gong, opportunities are Limitless!
Updated September 15, 2022

With Gong, opportunities are Limitless!

Siphesihle Jade McEtywa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We use Gong as a self-coaching and performance coaching tool for our sales agents. We use it to track themes, implement training strategies in order to maximize sales and conversion rates. Our agents also rely heavily on Gong to learn and also track best practice improvement points in order for them to better their craft.
  • Tracking themes in conversations
  • Highlighting valuable sales insights
  • Highlighting best practices in calls
  • Redaction
  • Perhaps including more languages in terms of transcript translations
  • Greater alignment with regards to how our agents should be selling.
  • Higher sales conversion rates
  • Time saving
Since day 1, Gong has not disappointed! It has helped make my daily work life easy, manageable, and joyful, as it does most of the work for me, work that would have taken me hours to do, manually.
Gong has indeed provided me with accurate and actionable insights. In every meeting I have with their team, I come out with new ways to pull insights! With Gong, opportunities are limitless!

Do you think Gong delivers good value for the price?


Are you happy with Gong's feature set?


Did Gong live up to sales and marketing promises?


Did implementation of Gong go as expected?


Would you buy Gong again?


Gong is well suited for situations where an agent has had a conversation with a client regarding certain things, and the client calls back denying certain things that were explained. Gong will offer the recording and transcript to track what was said, avoiding legal matters!

Using Gong

50 - Sales agents, support agents, product experts, team leaders, managers and training specialists.
4 - The type of people required to support are people who excited by bettering services and/or love learning and teaching others. Individuals who are able to think outside the box, always want to learn why things are the way they are, and how could things be done better.
  • Listening to calls
  • Coaching of agents
  • Quality Assurance
  • Using Gong insights to run training & coaching Focus groups
  • Tracking how many times our competitors are mentioned on calls
  • Using it with the Business to Business team as a sales tool.
Gong covers our needs and the support is great.

Evaluating Gong and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
We would not change anything. We compared apples to apples and Gong came up on top!

Gong Support

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No we did not purchase premium support. The support we receive is adequate and satisfactory.
Yes - Yes it was resolved to our satisfaction and in a timely manner, as it was a very serious bug that could affect our agents coaching aspect Gong.
I remember when we started using Gong, we were fairly, and noticed that the call recordings had no redaction. We immediately brought this to their attention and the issue was resolved in a matter of no time. Another instance was when some of our agent calls were not being picked up, due to an issue on our side, the Gong tech support was super supportive and assisted us to fix the issue.

Using Gong

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Setting up trackers
  • Inserting Scorecards for QA
  • Finding of calls