Gong

Gong

Gong

1148 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Gong	Score 9.1 out of 10	N/A	Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,…	N/A

Pricing

Gong

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Gong
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Gong
Considered Both Products	Gong Liam Collins SDR Chose Gong In my first time role as an SDR I've only had the opportunity to use Gong but I wouldn't have it any other way. Incentivized Helpful? Verified User Program Manager Chose Gong I was not the decision maker here. We used Outreach Kaia previously, and its AI functionality and analytics were not as robust. It did not get as comprehensive an account view and was integrated with fewer of our business systems. I know that Gong is expensive, but it's been a … Incentivized Helpful? Verified User Employee Chose Gong No experience - was not involved in purchasing or evaluating other vendors. Incentivized Helpful? Nathan Sultemeier Director of Revenue Opertaions Chose Gong It stacks up in a different way. All of these companies try to do some feature that Gong does. Like Call recording, call analysis, AI discovery, Forecasting and Sales Activity tracking. Gong beats most, Otter.ai is a growing competitor though. Incentivized Helpful? Verified User Employee Chose Gong Salesloft is like Gong but it doesn't have all the intricate AI features Gong has. Incentivized Helpful? LM Lloyd Martinson Account Director Chose Gong Granted it has been a couple of years since I have used or evaluated these tools but I feel like with Gong's call recording and insights from that perspective, along with all of the other pieces that it can achieve, it's the obvious choice for sales orgs to be most efficient … Incentivized Helpful? AB Arani Bhowmick Specialist Account Manager Chose Gong Gong is way more robust and easier to use than its competitor. Helpful? RajKumar Achanta Country Head, India - RMM global operations Chose Gong Comparing to Chorus, I believe Gong does a really great job in terms of insights, actionable outcomes, summaries and get great next steps. This is important for all SaaS softwares to work on the product based on the customer feedback. Also, I would like to see Gong as their … Helpful? Verified User Account Manager Chose Gong We also use Loom and Gemini: both have call recording and analysis capabilities. Although I like the notes that Gemini takes, I prefer Gong's next steps summary and other functionality. Loom can't be beat when it comes to screen recordings, but I'm not very impressed with the … Incentivized Helpful? Verified User Strategist Chose Gong I have definitely utilized Gong more than Fireflies or Fathom. The interface feels the easiest to grasp and start getting insights into calls right away. Incentivized Helpful? Taylor Forbush Account Executive Chose Gong To be clear, I didn't select Gong, our exec team did. But I like Gong better than Fathom because the interface is better, there isn't a special Gong recording agent that shows up on my zoom calls (better for CX), I love the integration with Hubspot, and the ability to ask the … Incentivized Helpful? Verified User Team Lead Chose Gong Clozd specifically tracks customer voice on win/loss rates. We have used both products as they compliment each other. Gong has better analytics. Incentivized Helpful? Verified User Account Manager Chose Gong Gemini is the closest alternative. Gemini does an "OK" job of summarizing the meeting/discussions, but I feel that Gong is much more accurate. Incentivized Helpful? Verified User Employee Chose Gong In my opinion, Gong outshines Outreach when it comes to conversation intelligence. The summaries are more detailed, the conversational speaker intelligence is more accurate, and the ability to sort calls into specific streams has more functionality than Outreach has exhibited … Incentivized Helpful? Verified User Engineer Chose Gong Privacy concerns were a factor and Gong passed that test with our IT team Incentivized Helpful? Verified User Manager Chose Gong Gong works better with Slack. Also, Gong works the best with SFDC. In general, provides better integration with the enterprise tech stack. Helpful? Haleigh Doherty GTM Ops Manager Chose Gong Compared to Chorus and Outreach, Gong and Gong Engage is much easier for our reps not only to use but to master. Additionally, Gong has much fewer sync errors with our CRM than Outreach or Chours, which saves not only our ops team time but our rep's time, as they can more … Incentivized Helpful? Verified User Employee Chose Gong Gong is way more advanced for what concerns AI, call recaps and insights, as well as the automatically generated follow up emails. Incentivized Helpful? Gavynn Baldwin Senior Solutions Consultant Chose Gong Gong has by far the most comprehensive information about each call, and integrates the best with our CRM: Salesforce. Not only that, but the call recording itself is the least intrusive, and it is automatically added to every external call that our team creates. Incentivized Helpful? Verified User Team Lead Chose Gong I think Gong is better in every measurable metric:- 1. Transcribing 2. Delivering post-call action items Incentivized Helpful? Verified User Employee Chose Gong Granola is the only one. It's so much easier since it runs on its own, but my company doesn't pay for it. Incentivized Helpful? Verified User Representative Chose Gong Gong is elite compared to these. The fact all users can utilize the same tools makes it the best. From entry level to being a VP, Gong makes life easy for all. Incentivized Helpful? Verified User Employee Chose Gong Gong has great insights Incentivized Helpful? Verified User Employee Chose Gong Gong is much better! It integrates itself with other systems and workflows more smoothly, has more features (transcription, AI summaries, and so on), and has a more intuitive user interface. Setting it up was also much easier than has been true for almost any other piece of … Incentivized Helpful?

Features

Gong

Conversation Intelligence Software Features

Comparison of Conversation Intelligence Software Features features of Product A and Product B
	Gong 8.7 199 Ratings 9% above category average
Speech-to-Text Transcription	8.8196 Ratings
Keyword Detection	8.9194 Ratings
Sentiment Analysis	7.9176 Ratings
Speaker Diarization	8.6186 Ratings
Call Recording Playback	9.6197 Ratings
Call Summarization	9.0196 Ratings
Conversion Metrics	8.5178 Ratings
Keyword Search & Retrieval	8.8192 Ratings
Call Tagging	8.6181 Ratings
Integration with CRM Systems	8.7173 Ratings

Best Alternatives
	Gong
Small Businesses	Clari Copilot Score 9.1 out of 10
Medium-sized Companies	Clari Score 8.6 out of 10
Enterprises	Clari Score 8.6 out of 10
All Alternatives	View all alternatives

User Ratings
	Gong
Likelihood to Recommend	9.2 (624 ratings)
Likelihood to Renew	9.3 (13 ratings)
Usability	9.0 (393 ratings)
Availability	6.4 (2 ratings)
Performance	7.3 (2 ratings)
Support Rating	8.2 (100 ratings)
Implementation Rating	4.6 (6 ratings)
Configurability	7.3 (2 ratings)
Contract Terms and Pricing Model	7.3 (2 ratings)
Ease of integration	7.3 (2 ratings)
Product Scalability	8.2 (2 ratings)
Professional Services	7.3 (1 ratings)
Vendor post-sale	7.3 (2 ratings)
Vendor pre-sale	7.3 (2 ratings)

User Testimonials
	Gong
Likelihood to Recommend	Gong.io Gong is the perfect, all-in-one tool for Sales reps to be able to succeed. It's my one-stop-shop for updating deals, getting intelligence into the accounts I'm servicing, and for coaching/training myself and others. I could even see its use case extending to CSMs. Maybe a bit less appropriate for non-sales-oriented teams. Trevor Kearns Account Executive Read full review
Pros	Gong.io Provides executive summaries for meeting notes and email follow ups. AI Briefs allow anyone to seek information on a particular customer in a matter of seconds. Scores calls such as EBRs or new business sales calls that can be used by management for coaching. Provides accurate forecasting and visibility to sales leaders. Theme spotter can be used to gather feedback and provide data to management for opportunities we continuously here from our clients. Accurately depict key points from conversations and allows for different brief themes to quickly get the information needed for teammates throughout the organization. Incentivized Marc Meiklejohn Customer Success Manager II Read full review
Cons	Gong.io Sometimes Gong doesn't understand the context of the sentence and mistranslates the transcripts, leading to confusion and requiring manual review. The generated reports aren't as detailed, especially the Gong Engage reports. Extra steps are required to search for useful information, which is only available in the CSV files, which contain the complete information needed for proper analysis. I would like a feature where I can automatically tag groups of calls, making it easier to search for information in transcripts without having to go call by call or do that work myself. Incentivized Marina Torttoli Marketing Director Read full review
Likelihood to Renew	Gong.io Gong is one of the best if not the best tools we have in or tech stack in terms of ROI and ease of use. The ai features that have been released over the past year have continued to add value and are not just shiny new features that don't get used. It is also an easy to use platform for our sales and customer success reps, takes very little time to become proficient in. The deal boards also provide great visibility into opps for management and leadership Incentivized Haleigh Doherty GTM Ops Manager Read full review
Usability	Gong.io It does great for all the things I've mentioned. I didn't give it a 10/10 because I still think there is room to improve as far as improving the quality of the insights that are more actionable. I.e. this happened so you should think about doing this thing as a next step. Incentivized Taylor Forbush Account Executive Read full review
Support Rating	Gong.io I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt Incentivized Siphesihle Jade McEtywa Continuous Improvement Audiologist: Team Support, Training, Content Development & Quality Control Read full review
Implementation Rating	Gong.io This is nothing something I'm able to answer Incentivized Michael Norsoph BDR Read full review
Alternatives Considered	Gong.io It stacks up in a different way. All of these companies try to do some feature that Gong does. Like Call recording, call analysis, AI discovery, Forecasting and Sales Activity tracking. Gong beats most, Otter.ai is a growing competitor though. Incentivized Nathan Sultemeier Director of Revenue Opertaions Read full review
Contract Terms and Pricing Model	Gong.io I was not involved with the process Incentivized Michael Norsoph BDR Read full review
Professional Services	Gong.io I was not involved with the process Incentivized Michael Norsoph BDR Read full review
Return on Investment	Gong.io I don't have specific metrics since this feature isn't used in my job personally, but I do know that our sales and CS teams use Gong with SFDC opportunities to help with forecasting closed won opportunities based on intent captured within the call. Incentivized Gavynn Baldwin Senior Solutions Consultant Read full review
ScreenShots	Gong Screenshots