Gong

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gong
Score 9.2 out of 10
N/A
Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,…N/A
Pricing
Gong
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Gong
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Gong
Considered Both Products
Gong
Chose Gong
I think Gong's really helpful feature was being able to share a link to customer recordings which felt more secure and more easily accessible. Sharing setting was very customizable and allowed Smartling to ensure we were following best practices for security and privacy - this …
Chose Gong
I prefer Gong to any other recording app
Chose Gong
We felt that Gongs forecasting was superior in terms of functionality and user experience
Chose Gong
Well the company selected gong. And my team members recommended gong over all the other tools they used in the past. This is a game changer. The tool captures all important pointers which can be evaluated in the future when needed. Fantastic tool and great use of it that leads …
Chose Gong
I haven't reviewed other tools .
Chose Gong
We used to use Zoom recordings but they don't compare, we also had to spend a ton on extra storage while Gong is unlimited. In my opinion, Zoom provides no insights, no ability to score calls, no collaboration, poor sharing, etc.
Chose Gong
Gong has the best AI out of these technologies. Its sequencing capability is a bit more complicated but for a growing SDR or AE team, its a perfect tool with its AI capabilities that we have not seen elsewhere.
Chose Gong
Gong is one of the best tools a person in Sales can leverage.
Chose Gong
pretty high, SFDC too slow, Outreach way better than Salesloft, Clari is for managers as a rep i keep track of that in my own notes. Gong is a platform build for sellers and managers to help progress deals where as the others feel like tools meant to help predict a business not …
Chose Gong
We used to use Zoom recordings but they don't compare, we also had to spend a ton on extra storage while Gong is unlimited. In my opinion, Zoom/etc. provides no insights, no ability to score calls, no collaboration, poor sharing, etc.
Chose Gong
We compared Gong, Chorus, and ExecVision (now part of Mediafly), and chose Gong because it appeared to be the most comprehensive and simplest to use.
Chose Gong
I did a head to head comparison between Gong and Chorus a few years ago, and Gong was lightyears ahead!
Chose Gong
I liked how Otter highlights key factors in conversations, I haven't used it enough to choose it over Gong.
Chose Gong
Gong is the only platform I've used with these capabilities. I've used Zoom and watched recordings, but this didn't include any features outside of the recording itself.
Chose Gong
My company is currently using Salesloft. I enjoy both systems, however, I do think that Salesloft provides a bit more insight on the history with an account, and a bit more on the analytics side of things.
Chose Gong
Gong is the most sophisticated conversational intelligence tool I have used. The speaker separation is very good and the action items always catch the key points from the call. When the notetaker joins the call, it's reliable and does not interrupt the call at all. Recordings …
Chose Gong
Gong is much better than the tools I have used before simply because of a better UI, easy-to-use system and it has the whole package any sales professional might need. You can't build an outreach into Gong, which I think could be a great idea for the Gong team but the things …
Top Pros
Top Cons
Best Alternatives
Gong
Small Businesses
Clari Copilot
Clari Copilot
Score 8.9 out of 10
Medium-sized Companies
Clari
Clari
Score 8.3 out of 10
Enterprises
Clari
Clari
Score 8.3 out of 10
All AlternativesView all alternatives
User Ratings
Gong
Likelihood to Recommend
9.3
(443 ratings)
Likelihood to Renew
8.7
(10 ratings)
Usability
9.2
(211 ratings)
Availability
9.1
(1 ratings)
Performance
9.1
(1 ratings)
Support Rating
9.7
(99 ratings)
Implementation Rating
8.7
(5 ratings)
Configurability
9.1
(1 ratings)
Contract Terms and Pricing Model
9.1
(1 ratings)
Ease of integration
9.1
(1 ratings)
Product Scalability
9.1
(1 ratings)
Vendor post-sale
9.1
(1 ratings)
Vendor pre-sale
9.1
(1 ratings)
User Testimonials
Gong
Likelihood to Recommend
Gong.io
Any team that has a direct relationship with a client via a phone or a video call would benefit from Gong. I've worked on sales in the past and these tools are the dream of every leader. I can't think of a better way to get actual material from our performance to give us a better chance to detect areas of improvement and hone our skillset before our next call. Even it's super fast. In merely a few minutes after the call you receive an email telling you that the recording is already ready for us to exploit it
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Pros
Gong.io
  • Recommendations to improve (silence time, speaking ratio, etc.)
  • Source of absolute truth! So easy to see what meetings have been done, and how it was done. No more he says she says
  • Transcription - it has been accurate, and helps when trying to learn how to handle rejections
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Cons
Gong.io
  • Would like to have Gong use AI to alert me when a customer is at risk for attrition
  • Would like to make it easier to search on Accounts. When I type into the search field, sometimes multiple accounts appear, and when I click on one, there's an error.
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Likelihood to Renew
Gong.io
We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.
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Usability
Gong.io
Esy and simple to use outside of a few clunky moments with integrating to zoom/gcal or resetting the duration of recordings. Overall it's a really great tool that certainly empowers customer success and account managers to add of ton of value to the customer experience in a really simple way and makes the process more smooth and secure.
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Support Rating
Gong.io
I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt
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Implementation Rating
Gong.io
This is nothing something I'm able to answer
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Alternatives Considered
Gong.io
We used to use Zoom recordings but they don't compare, we also had to spend a ton on extra storage while Gong is unlimited. In my opinion, Zoom/etc. provides no insights, no ability to score calls, no collaboration, poor sharing, etc.
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Contract Terms and Pricing Model
Gong.io
I was not involved with the process
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Professional Services
Gong.io
I was not involved with the process
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Return on Investment
Gong.io
  • Greater collaboration across internal teams
  • Improved presentation and conversation skills, based on manager feedback and individual assessment
  • Improved patience (must fewer instances of interrupting customers thanks to Gong)
  • Customers are more confident in their decisions (when they can rewatch demos)
  • Better alignment with customers, since we can be truly present on the call then listen to the recording later instead of taking notes in real-time
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ScreenShots

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.