Likelihood to Recommend
Gong.io is great for any organization that wants to have sales or support calls recorded and cataloged for future reference. We use it for coaching as well as for reps reviewing their own calls to remember things that they had discussed. It helps me prepare for future calls with companies I haven't talked to in a while.
- Picking out topics addressed in calls.
- Pulling out action items discussed.
- Tracking talk time %.
I haven't used any competitors to Gong other than just recording calls in my conferencing software (Zoom or join.me).
Return on Investment
- Better at handling competitor scenarios.
- Saved time with coaching by only focusing on the important tasks and receiving alerts.
- Employee efficiency -- able to handle more calls on their own vs needing peers or managers to help.
Premium Consulting/Integration Services—
Entry-level set up fee?