Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,…
Gong is sometimes stacked against products like Zoom, Zoom Phone in organizations because they both provide call transcriptions, and AI overviews or summaries of the call.
While true, Gong's ability to then connect calls to accounts or opportunities derived from the CRM is what …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Sr. Account Development Representative in Sales at Udemy (E-Learning, 1001-5000 employees)
Chose Gong
I don't like to compare these two but feel like its the only one that comes close. We migrated from Salesloft to Gong at the end of 2024 and the workflow has been so much easier then.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose Gong
We replaced and consolidated into Gong by replacing our forecasting tool and cadence tool with Gong because we identified the value of having everything centralized. Pricing wise it may be a little bit more expensive but still gave us a much more structured tech stack and …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose Gong
It wins in conversational intelligence but not as sophisticated for emailing
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose Gong
Just way more advanced transcript and video recording functionality. Gong also is far superior in terms of its text and sentiment analysis features providing way more insight that these general AI notetaking softwares are able to provide.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose Gong
We've primarily used Gong in my role since I started. When we briefly overlapped in using Copilot, that was also a helpful platform, and it was great to have everything integrated into 365, which we use extensively. Gong is a little more feature-rich because it's a dedicated …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Gong
We still use Outreach, but Gong Deal capabilities align more with end of the funnel management.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose Gong
I've never used anything outside of Gong before, but I have heard that chorus is a similar product but also that it doesn't work that well. Gong is the only product I would ever entertain if I were to ever leave this company and have a need for a recording call provider.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Gong
We use them for different purposes: one for dialing and one for recording meetings. However, Gong's AI summaries heavily outweigh Dialpad's summaries in accuracy, pulling of key details, and call transcription.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Gong
I did not make the choice, but Dooly offered a tool for my own input on the account and next steps. That is missing for me in Gong.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Gong
Gong just has far more insightful and accurate information. The other tools integrate well with gong, and would not be able to standalone without Gong as the hub of this.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
SVP, Director of Business Strategy in Professional Services at NWN (Information Technology & Services, 1001-5000 employees)
Chose Gong
Hands down, Copilot is no Gong.io. Gong is way ahead of other tools in this space. I like how Gong will recommend next steps, follow-ups, and even set up calendar invites for future meetings. This is why we chose Gong over other tools in this space, and they continue to …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Client success manager in Corporate at Luxury Presence (Marketing & Advertising, 501-1000 employees)
Chose Gong
I have used Dialpad, which is another calling log situation that keeps a record and also provides AI summaries. I just think they stack up in the way that they provide similar features and usability for the people who use both platforms.To be fully transparent, I am completely …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Account Executive in Sales at StackAdapt (Marketing & Advertising, 1001-5000 employees)
Chose Gong
Gong has much more robust features like the AI insights for meetings, account briefings, and creating daily to-do's so there is very minimal manual work. It also has a clean interface that is easy to navigate.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Gong
I was not the decision maker here. We used Outreach Kaia previously, and its AI functionality and analytics were not as robust. It did not get as comprehensive an account view and was integrated with fewer of our business systems. I know that Gong is expensive, but it's been a …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Gong
No experience - was not involved in purchasing or evaluating other vendors.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Gong
Salesloft is like Gong but it doesn't have all the intricate AI features Gong has.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Account Director in Sales at Bazaarvoice (Computer Software, 501-1000 employees)
Chose Gong
Granted it has been a couple of years since I have used or evaluated these tools but I feel like with Gong's call recording and insights from that perspective, along with all of the other pieces that it can achieve, it's the obvious choice for sales orgs to be most efficient …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Gong
Gong is way more robust and easier to use than its competitor.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Country Head, India - RMM global operations in Professional Services at Commerce IQ (Information Technology & Services, 501-1000 employees)
Chose Gong
Comparing to Chorus, I believe Gong does a really great job in terms of insights, actionable outcomes, summaries and get great next steps. This is important for all SaaS softwares to work on the product based on the customer feedback. Also, I would like to see Gong as their …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Gong
We also use Loom and Gemini: both have call recording and analysis capabilities. Although I like the notes that Gemini takes, I prefer Gong's next steps summary and other functionality. Loom can't be beat when it comes to screen recordings, but I'm not very impressed with the …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I think Gong is well suited when you are having a company that makes a lot of calls to clients or receives a lot of calls. It is very important. I think, from a business standpoint, to log all of the calls and conversations that are had to use in case anything ever comes up. Also, just to make sure that your employees are doing well on the calls, because you cannot monitor every single call personally. Having this as a reference point to listen to things that might be important versus not is awesome. it might be less appropriate if you are not really interacting a ton with the clients. If you are more so just doing business meetings, then it might not be needed. However, I do think it's a great tool overall because it provides the AI note recap from the calls and logs everything that might be helpful for any reason
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Provides executive summaries for meeting notes and email follow ups.
AI Briefs allow anyone to seek information on a particular customer in a matter of seconds.
Scores calls such as EBRs or new business sales calls that can be used by management for coaching.
Provides accurate forecasting and visibility to sales leaders.
Theme spotter can be used to gather feedback and provide data to management for opportunities we continuously here from our clients.
Accurately depict key points from conversations and allows for different brief themes to quickly get the information needed for teammates throughout the organization.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I don't make these decisions for our company, but I would highly encourage our use of Gong to continue. Gong has been very helpful in my sales role in terms of staying organized and on top of accounts, completing actions in a timely manner, and moving deals forward with better insights
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It does great for all the things I've mentioned. I didn't give it a 10/10 because I still think there is room to improve as far as improving the quality of the insights that are more actionable. I.e. this happened so you should think about doing this thing as a next step.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It stacks up in a different way. All of these companies try to do some feature that Gong does. Like Call recording, call analysis, AI discovery, Forecasting and Sales Activity tracking. Gong beats most, Otter.ai is a growing competitor though.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I don't have specific metrics since this feature isn't used in my job personally, but I do know that our sales and CS teams use Gong with SFDC opportunities to help with forecasting closed won opportunities based on intent captured within the call.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
