Bang the Gong get actionable insights

Personally, I use it to review transcripts of my call recordings and refine things like my talk track and the subjects that I focus on. If Gong tells me that I'm talking too much and not asking enough questions, I use that feedback to refine my demos.

I know that the AE team I work with also uses it to help with forecasting and the likelihood of closing a deal, thanks to the intent scores.

Additionally, our leadership team uses Gong to watch recordings, or stream a live call directly to themselves without intruding on the actual Zoom meeting.

I personally will use Gong quite a bit to remind me of the action items that I mentioned I would take as I'm wrapping up my calls. Rather than having to watch the recording or read the transcript myself, I can easily rely on the AI to remind me of what I told a prospect I would do.

Mostly through the use of keywords, as well as the sentiment of customers based on talk tracks that our team produces. Gong is able to help our team understand if our messaging is effective, or if it's being ignored or under-appreciated.