will help you hit that Gong
Updated March 23, 2022
will help you hit that Gong
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
I'm a big fan of Gong. I love that I can have saved searches for recordings of specific types of calls. The transcription function is fantastic so you can quickly ctrl + f any relevant piece you're looking for from past calls. I think the transcription function could be improved a bit on the accuracy or making note of relevant company/industry-specific terms being used by the customer org but a small margin of error with transcription technology is more than understandable. The segmentation of the call into different people speaking and overall content categories are fantastic. In general, this is an awesome tool and I highly recommend it.
- Keyword saved searches for recordings of calls baed on the parameters you set
- The transcription function is fantastic so you can quickly ctrl + F any relevant info you're looking for without having to listen to the entire call
- The categorization within the call into different speakers or content categories is fantastic
- I think the transcription tool could use a little tweaking or at least enabling a feature for company/industry-specific terms or acronyms so they would be better transcribed
- Saves huge amounts of time of not having to watch through the call to get the relevant info
- Great to learn from others' calls to refine messaging, value prop, and delivery
- Being able to see when the prospects are speaking makes it easy to build follow up messaging around the things they've said verbatim
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes
Using Gong
Sales and marketing
10 - I'm not sure since I'm just a user
- Gong recordings for sales calls
- Ability to get transcripts and utilize accurate messaging
- Quickly scan through internal meetings for relevant information
- I really have no idea
- This is nothing something I'm able to answer
Evaluating Gong and Competitors
Not Sure
- Product Features
- Product Usability
This is nothing something I'm able to answer
Gong Implementation
- This is nothing something I'm able to answer
Gong Training
- no training
I found it highly intuitive
Configuring Gong
I'm not able to answer this question
I'm not able to answer this question
Gong Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
This is nothing something I'm able to answer
This is nothing something I'm able to answer
Using Gong
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Familiar | None |
- Searching for videos
- Searching through transcripts
- Playback features overall
- This is nothing something I'm able to answer
Gong Reliability
Integrating Gong
- Unsure
I'm not able to answer this question
- Unsure
I'm not able to answer this question
- AppExchange or similar marketplace
I'm not able to answer this question
I'm not able to answer this question
Relationship with Gong.io
I was not involved with the process
I was not involved with the process