Dwolla vs. Worldpay from FIS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dwolla
Score 8.0 out of 10
N/A
Dwolla is a payment gateway software solution offered by Dwolla.
$268
per month
Worldpay from FIS
Score 7.3 out of 10
N/A
Worldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels. Worldpay from FIS also guides crypto exchanges through the complexities of global payment processing. Their card-to-crypto services enable crypto exchanges to leverage global card networks like Visa and Mastercard to accept credit and…N/A
Pricing
DwollaWorldpay from FIS
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DwollaWorldpay from FIS
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
DwollaWorldpay from FIS
Small Businesses
Apple Pay
Apple Pay
Score 9.2 out of 10
Apple Pay
Apple Pay
Score 9.2 out of 10
Medium-sized Companies
Apple Pay
Apple Pay
Score 9.2 out of 10
Apple Pay
Apple Pay
Score 9.2 out of 10
Enterprises
Adyen
Adyen
Score 8.8 out of 10
Adyen
Adyen
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DwollaWorldpay from FIS
Likelihood to Recommend
9.1
(2 ratings)
4.1
(7 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(1 ratings)
Support Rating
9.1
(1 ratings)
5.0
(1 ratings)
User Testimonials
DwollaWorldpay from FIS
Likelihood to Recommend
Dwolla
If you need to move money using ACH then Dwolla is the number 1 choice. Highly recommend. We shopped several potential partners and Dwolla was better across the board. I count the Dwolla team and my team - they're always there to help and always go above and beyond to help us.
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FIS
Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.
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Pros
Dwolla
  • Seamless integration.
  • Quick resolution/response time.
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FIS
  • It has broad support for networks and software solution.
  • It is fairly easy to implement and configure.
  • Has good technical support when you have the proper contact.
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Cons
Dwolla
No answers on this topic
FIS
  • In my experience, Some of the WORST tech support/customer service I've ever experienced
  • Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
  • Duplicate charges
  • Fraud controls are weak and (for gift cards) cost extra for dubious protection
  • It took them over a month (and constant badgering) to give us a copy of our contract
  • The system crashes quite a bit, leaving our locations without any ability to charge customers
  • I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis
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Likelihood to Renew
Dwolla
No answers on this topic
FIS
As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
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Support Rating
Dwolla
We have a dedicated Slack channel with multiple team members from across the organization: product, legal and compliance, technology. We have a dedicated relationship manager. Super super responsive. We are so pleased.
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FIS
Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
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Alternatives Considered
Dwolla
Better service. Better price.
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FIS
ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.
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Return on Investment
Dwolla
  • Without Dwolla, we would have to invest a lot more of our company resources and time into accomplishing something that can take as little as 15 minutes. Dwolla's integration is almost invaluable to us.
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FIS
  • Positive- More clients are enticed to use World Pay when they hear the benefits.
  • Negative- Customer service lacks so our clients tend to complain about that.
  • Negative- Rates can be a little high depending if client is currently using a local bank.
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