March 21, 2018


Heather Frick | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Vantiv (legacy)

Overall Satisfaction with Worldpay

We use Vantiv to process payment for magazine subscriptions for our company. It is only used by that department. It allows customers to easily pay with any of the 4 major credit cards, and they are easily compiled into one, easy to read report for me to keep track of. I also appreciate the monthly billing statement they produce for the credit card charges.
  • Great reports
  • Accepts all 4 major credit cards
  • Easy to read billing statement
  • Better customer service
  • Roll the monthly service fee into the monthly billing
  • Better communication with account reps
  • Increased subscription sales
  • Increased visibility for our magazine
  • Decreased ability to maintain accurate reporting due to recent merge
We have been using Vantiv for years, and have added other online payment options for other applications as needed. Some payment options are geared more toward donations, others are for mobile payments, others can do a little of both. Vantiv is what we use strictly for our subscriptions, and it makes bookkeeping easier to keep it separate from the payment service for donations.
Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.

Using Worldpay

5 - Business Manager, Bookkeeper and Accounting Manager, Subscription and Fulfillment Manager, Development Manager, Development Assistant
2 - Read reports, maintain contact with fulfillment centers, update QuickBooks and bank to make sure reports are accurate
  • Receiving payment
  • Accurate reporting
  • Giving refunds
  • Monthly reporting
  • Seeing all daily transactions
  • Giving refunds
As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else