Worldpay, a stable payment gateway provider with challenges with Account team
March 24, 2022

Worldpay, a stable payment gateway provider with challenges with Account team

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version

Vantiv (legacy)

Overall Satisfaction with Worldpay from FIS

We needed a system to allow us to process international Credit cards that are compatible with Apple pay. We ended up using Worldpay as our Gateway to provide the broadest support for our needs. We leveraged it in conjunction with our eCommerce and OMS to be able to tokenize and capture transactions.
  • It has broad support for networks and software solution.
  • It is fairly easy to implement and configure.
  • Has good technical support when you have the proper contact.
  • The account teams that are assigned are not technical.
  • It can be very hard to get answers if you talk to the wrong person.
  • There is long lead times in account set up.
  • It's broad support for network and tech solutions it support.
  • It's ability international payment support.
  • It's ability to handle Apple Pay.
  • It allowed us to enable Apple Pay internationally.
  • It delayed our project by several weeks due to set up.
  • It allowed us to go live internationally with eCommerce.
We looked at using Authorize.Net and we went with Worldpay because it was most similar to our US backend. If we started from scratch, we would have harmonized and done both US and international on the same gateway as it would have simplified our overall landscape from implementation.

Do you think Worldpay from FIS delivers good value for the price?


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Did Worldpay from FIS live up to sales and marketing promises?


Did implementation of Worldpay from FIS go as expected?


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If you have a lot of time on a project to implement and have a lot of time to go back and forth with a nontechnical account team, then there is no risk in implementing Worldpay. If you are trying to do a large project with a lot of quick turns on testing and requirements, then Worldpay can be a barrier