DX Application Performance Management vs. Mojo Helpdesk

CA Wily is well suited for monitoring the load balanced application nodes and determine their main performance bottlenecks like if problem exists in heap or in some connection issues. But I think when it comes to providing the entire report of the application, it is less appropriate as there is no way to create the entire report of the test for all the counters monitored. Also there is no way to detect some issues based on the system configuration.

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For a small business it is a very good value.

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• Alerting which can be customized by the end user.
• Visualization of the metrics and data presented to provide a unique and attractive interface.
• Flexibility to manage actions and commands that we deem important for each application. The ability to define these and customize the metrics reported for each individual application is huge for us.

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• User friendly- easy to setup and get running.
• Built in reports to improve and measure customer satisfaction.
• Always adding new features to enhance the product for the user.
• Support organization responds quickly to issues and questions.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We are facing challenges to meet RFP requirements in few areas where I would recommend CA to improve.
• We are facing challenges for non (java and dotnet application) which CA APM does not support. SAP is another solution where CA APM is not able to address our business requirement.

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• The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
• Text box section on the rating to have the option to tell why a low rating was given.

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We have never received any support from CA on this product

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We only have 1 application using DX APM, while most of other applications are instrumented using Dynatrace. Dynatrace provides a better monitoring and instrumentation for applications. The required effort to setup monitoring capability using DX APM is way more work compared to Dynatrace, also the amount of KPIs offered from Dynatrace is more than DX APM.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Price and customer service.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Introscope is deeply utilized within the organization. However, CEM and Team Center not as much. Those that use one piece don't generally use the others. Partially because of the curve in learning how to use the consoles effectively.
• reporting is pretty well configured and easy to setup if you know how to use the tools. So this can be easy to use and takes less time to configure for the different groups within the organization.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Our company’s improved customer support response times and expert service has helped us make money.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info