DX Spectrum vs. ServiceNow IT Operations Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DX Spectrum
Score 6.5 out of 10
N/A
DX Spectrum (formerly CA Spectrum) is network fault management software, from Broadcom company CA Technologies.N/A
ServiceNow IT Operations Management
Score 8.8 out of 10
N/A
Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A
Pricing
DX SpectrumServiceNow IT Operations Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DX SpectrumServiceNow IT Operations Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
DX SpectrumServiceNow IT Operations Management
Features
DX SpectrumServiceNow IT Operations Management
AIOps Features
Comparison of AIOps Features features of Product A and Product B
DX Spectrum
-
Ratings
ServiceNow IT Operations Management
8.8
2 Ratings
19% above category average
Monitoring and Alerting00 Ratings10.01 Ratings
Performance Analytics00 Ratings8.52 Ratings
Incident Management00 Ratings10.01 Ratings
Service Desk Integration00 Ratings7.52 Ratings
Root Cause Analysis00 Ratings9.02 Ratings
Capacity Planning Tool00 Ratings8.01 Ratings
Configuration and Change Management00 Ratings9.02 Ratings
Automated Remediation00 Ratings10.01 Ratings
Collaboration and Communication00 Ratings8.01 Ratings
Threat Intelligence00 Ratings8.01 Ratings
Best Alternatives
DX SpectrumServiceNow IT Operations Management
Small Businesses
Sentry
Sentry
Score 9.0 out of 10

No answers on this topic

Medium-sized Companies
ManageEngine ADAudit Plus
ManageEngine ADAudit Plus
Score 9.5 out of 10
Sumo Logic
Sumo Logic
Score 8.9 out of 10
Enterprises
ManageEngine ADAudit Plus
ManageEngine ADAudit Plus
Score 9.5 out of 10
ignio AIOps
ignio AIOps
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DX SpectrumServiceNow IT Operations Management
Likelihood to Recommend
8.0
(2 ratings)
9.1
(7 ratings)
Usability
-
(0 ratings)
8.8
(4 ratings)
User Testimonials
DX SpectrumServiceNow IT Operations Management
Likelihood to Recommend
Broadcom
As I said before, not only for Spectrum, but for any monitoring tool, you need to know what is critical in your environment and think about how exactly you should monitor and treat it. If you have done that, everything will work just fine.
  • Well Suited - Networking Monitoring
  • Less Appropriate - When you need to customize some monitoring and to update the version
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ServiceNow
[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.
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Pros
Broadcom
  • Polling and traps can be configured to take heartbeats at specified intervals and notify on an event in real-time, respectively.
  • Topology of devices gives a high-level overview of network architecture.
  • Discovery of devices is simple and secure with the use of community strings.
  • Details can be added per device or alarm type for actions to be taken to make troubleshooting easier.
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ServiceNow
  • In platform expertise and workflows, so we don't allows have to build everything from scratch.
  • Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
  • Increased investment in AIOps and automation
  • Relatively fast time to value with out-of-the-box capabilities and automation.
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Cons
Broadcom
  • NOC
  • Data Center/Telecom
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ServiceNow
  • With the introduction of AIOps, we hope triaging outage impact can become more proactive
  • The UI could be greatly enhanced and simplified for daily operations
  • ServiceNow API access licenses are usually very limited bottlenecking use cases to build dashboards out from it
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Usability
Broadcom
No answers on this topic
ServiceNow
We achieved in financial what we are aiming for, as our targets are fulfilled, we solved many issues using ServiceNow, Creation of knowledge article improved, Ticket system got customized, overall survey from the customer is 4 out of 5, customization is done without any hustle and integration was very easy.
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Alternatives Considered
Broadcom
Other tools I have used are more server/application-centric. CA Spectrum seems to work effectively and efficiently for network devices. Notification delays can be set to grant grace periods in case of network blips or false positives, which occur ALL the time. Other monitoring tools send event notifications immediately and would clear instantly, which while on-call can wake a technician for no reason.
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ServiceNow
We wanted it integrated with ITSM and ITBM. Prioir to that we used JIRA for agile development and SysAid for ticketing. So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM. However, we needed to migrated from JIRA to ITSM. Only then we felt mature enough to examine ITOM, which required quite a lot of resources. You need networking, motoring, IT and Cyber security team members in your project!!
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Return on Investment
Broadcom
  • Proactive monitoring for networking
  • To many times to plan an update
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ServiceNow
  • Makes it MUCH easier to understand impact between application and server
  • Makes it easier to understand impact from a change and what all it affects
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ScreenShots