EARLY vs. HouseCall Pro vs. Mhelpdesk

Really focused on using within a desktop environment rather than on the road (although there is a mobile app to use as an alternate). The tangible feel of the device on the desk makes it really easy to switch between tracking activities without interfering with your ongoing work. You need to carefully consider what activities to track as there are only 8 options.

Incentivized

[HouseCall Pro] would be great for service techs and smaller companies but is tough for companies that do multiple types of jobs, [do] not sync well with QBO for us, and creates an accounting mess. Also does not do job costing so hard to actually keep track of jobs

Incentivized

Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.

Incentivized

• Very easy to switch between activities
• Immediate availability of dashboard data
• Avoids the clutter of more pc based programmes

Incentivized

• Online Booking
• Instant credit card funding
• Customer Text Notifications

Incentivized

• The timer to track the technicians time is wonderful.
• Integrates well with QuickBooks.
• The mobile app is great.

• Greater range of reusable activity icon stickers

Incentivized

• Job costing
• QBO integration
• Reporting

Incentivized

• mHelpDesk lacks in its expansion ability of multiple administrator types. We have executive level, midlevel, and department level administrators in addition to the tech, managers, etc. working directly with the system. It seems we are always about one admin level shy of what we need and are unable to create it.
• mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
• mHelpDesk doesn't track automatically so our mobile techs can shut that off. While that may be a disciplinary operational issue for us as well, we should be able to lock that setting "on" so our users are tracked which using the app.

Incentivized

The staff at Mhelpdesk have been incredible. They are consistently adding new features and are willing to work with us to meet our company's needs

It works well for most of what we need. It integrates well w/ quickbooks. We would like to see it integrate w/ outlook.

I have tried pc based software equivalents including Toggl but managing it on the pc workstation makes it just another software item. I selected Timeular because it is a tangible item on my desk. This "breaks" the connection with the PC and means I am far less likely to track my activity throughout the day.

Incentivized

Much easier to use.

Incentivized

When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.

Incentivized

• Positive improvement in my time management
• Makes it easier to work in bitesize chunks
• Helps with focus on specific activiries

Incentivized

• Negative is time lost fixing books.
• Negative is having to use multiple programs to fulfill needs so it takes 2x as long.
• [The] positive is that it is very user-friendly so our team has picked it up easily and techs save time in the field.

Incentivized

• It has overall been positive

Incentivized