eAssistance Pro (discontinued) vs. Intercom
eAssistance Pro (discontinued) vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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eAssistance Pro (discontinued) | N/A | eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support. The product has been discontinued. | $7 per month | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
eAssistance Pro (discontinued) | Intercom | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
eAssistance Pro (discontinued) | Intercom | |
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Top Pros |
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Top Cons |
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eAssistance Pro (discontinued) | Intercom | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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eAssistance Pro (discontinued) | Intercom | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
eAssistance Pro (discontinued) | Intercom | |
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Likelihood to Recommend | 8.2 (1 ratings) | 9.0 (260 ratings) |
Likelihood to Renew | 9.1 (1 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (168 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
eAssistance Pro (discontinued) | Intercom | |
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Likelihood to Recommend | Discontinued Products | Intercom |
Pros | Discontinued Products | Intercom |
Cons | Discontinued Products No answers on this topic | Intercom |
Likelihood to Renew | Discontinued Products | Intercom |
Usability | Discontinued Products No answers on this topic | Intercom |
Reliability and Availability | Discontinued Products No answers on this topic | Intercom |
Performance | Discontinued Products No answers on this topic | Intercom |
Support Rating | Discontinued Products No answers on this topic | Intercom |
Online Training | Discontinued Products No answers on this topic | Intercom |
Implementation Rating | Discontinued Products No answers on this topic | Intercom |
Alternatives Considered | Discontinued Products | Intercom |
Return on Investment | Discontinued Products | Intercom |
ScreenShots | Intercom Screenshots |