eAssistance Pro (discontinued) vs. LiveAgent
eAssistance Pro (discontinued) vs. LiveAgent
Product | Rating | Most Used By | Product Summary | Starting Price |
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eAssistance Pro (discontinued) | N/A | eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support. The product has been discontinued. | $7 per month | |
LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month |
eAssistance Pro (discontinued) | LiveAgent | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
eAssistance Pro (discontinued) | LiveAgent | |
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Top Pros |
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Top Cons |
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eAssistance Pro (discontinued) | LiveAgent | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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eAssistance Pro (discontinued) | LiveAgent | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
eAssistance Pro (discontinued) | LiveAgent | |
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Likelihood to Recommend | 8.2 (1 ratings) | 8.2 (117 ratings) |
Likelihood to Renew | 9.1 (1 ratings) | 9.3 (4 ratings) |
Usability | - (0 ratings) | 8.0 (4 ratings) |
Support Rating | - (0 ratings) | 9.3 (24 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (2 ratings) |
eAssistance Pro (discontinued) | LiveAgent | |
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Likelihood to Recommend | Discontinued Products | QualityUnit, LLC |
Pros | Discontinued Products | QualityUnit, LLC |
Cons | Discontinued Products No answers on this topic | QualityUnit, LLC |
Likelihood to Renew | Discontinued Products | QualityUnit, LLC |
Usability | Discontinued Products No answers on this topic | QualityUnit, LLC |
Support Rating | Discontinued Products No answers on this topic | QualityUnit, LLC |
Implementation Rating | Discontinued Products No answers on this topic | QualityUnit, LLC |
Alternatives Considered | Discontinued Products | QualityUnit, LLC |
Return on Investment | Discontinued Products | QualityUnit, LLC |
ScreenShots | LiveAgent Screenshots |