Ridder iQ vs. Microsoft Dynamics 365 Finance

Ridder iQ is very good to use for normal processes in the making industry. You can easily customize it with calculated and custom fields and widgets. But more extensive customizing is more difficult. You need to be able to programm and the integration of other software/webapps is difficult. Therefore the no/low code functionality and api endpoints of Ridder iQ should be extended. Ridder iQ is unfortunately not to use on a smartphone of something like that.

Incentivized

I think D365 has the ability to be useful for 90% of businesses out there. Its just a matter of if those costs make sense but as far as what is on the market today in my opinion MS is number 1.

Incentivized

• You can easily make yourself calculated columns
• You can easily make yourself new tables and fields
• You can easily make yourself adapted screens, widgets, etc.
• You can easily make yourself email templates
• You can easily make yourself scheduled tasks
• Tables and fields have clear names what is very handy to work with

Incentivized

• Full range of customization options
• Documentation
• Cross platform analytics with use of

Incentivized

• Trouble shooting/call center is worthless. In the past we had a question and this will be solved. Now we have a question and we are called back a couple of days later and very often they can solve it but are not allowed to solve it and you need to pay for a consultant
• Pricing is very high, for every stupid things we need to pay the top price
• Information is not always good. We bought a new system and wanted to install this (Kronos). Asked several times to have some information about the installation. I received nothing and the asnwer was that we needed a consultant (read we need to pay). At the end I solved it by myself and that was rather easy.

Incentivized

• More clarity on features going away
• New feature showcases
• Demonstrations for how things were intended to be used

Incentivized

Do not understand the question

Incentivized

Overall Ridder iQ is good to use. You can easily do small customizations to fields, screens, widgets, etc. There is also room for improvements to be able to easily adapt rights in roles, more no/low code functionality, webbased iQ, api endpoints, etc.

Incentivized

It's extremely versatile, mirrored with so much documentation.

Incentivized

They are good, but there is always room to be better.

Incentivized

Ridder iQ is specialized for our business and has people who bring a lot of knowledge to the table, so Ridder iQ is far more suited than a ERP solution which is not specilized in the make-industry. Furthermore, the customizability of Ridder stands out compared to solutions like ISAH. Therefore, the choice was an easy one, because knowledge and customizability are important criteria.

Incentivized

I have used everything from industry standard TMS systems to SAP to various BIs like Tableau and Power BI. The point is my background is varied, but what's nice is being it's MS anything you already use that is also Microsoft will make Microsoft Dynamics 365 Finance feel way more natural and native, being you have used MS products for years likely.

Incentivized

• Some employees continue to find it a difficult program and I think this is partly because the options seem endless and it is sometimes difficult to find the right layout. This also applies to me as an administrator, many options, which is of course also positive. with the downside that it is sometimes difficult to search within Ridder IQ

Incentivized