Red Falcon vs. Worklair

We like the fact that we are able to offer our customers a professional online presence so that we can compete with the big box stores and the Amazon's of the Office Supply world. I like being able to log into the back office to see our respective pricing from both SP Richards and Essendant.

Incentivized

Worklair substituted for us several other tools and now we have task boards, chats, Gantt chart, etc - all in one place which is super convenient and you don't have to switch between different tabs or windows, feel less overwhelmed and stay more focused. The only thing they don't have, but I heard they're planning it, is the integration with the Calendar and emails. For now I still have to check my calendar and emails separately. If it happens that they integrate it in Worklair so literally everything will be in one place - would be awesome.

• There is good training and support to help learn the product
• Makes it easy for staff to manage inventory and see what we have in stock for hardware and computers.
• Integrates with many of the Wholesalers we use right out of the box.

Incentivized

• Project Management
• Team Planing
• Dashboard
• Gannt Chart
• Workload
• Task Board
• Budget Management
• Invoicing

• Would like to be able to print only unprinted orders in packing slips.
• More reporting options within Red Falcon.
• Would like to be able to search by order number under customer order history.
• Be able to do recurring orders on the back end for MISC items.

Incentivized

• Since this product is quite new on the market, they are improving it constantly and sometimes small bugs happen. Their ream reacts very fast to the clients feedback.

I feel there is a lot of clicking around to get what you need.

Incentivized

As I mentioned earlier, despite of some small bugs sometimes and given the fact that the platform is relatively new on the market, their team is very responsive and passionate about their product, so they quickly react to feedback and provide improvements to the system.

Support is great at taking care of our questions and issues.

Incentivized

Their team is very responsive.

The instructors were patient and kind but the overall implementation seemed cumbersome and lengthy.

Incentivized

We did a quick review of other companies but went with Red Falcon as we knew someone else who used and was happy with their service offerings Red Falcon does seem to be expensive but it was a little hard to compare as we did not compare all the specific pricing for other competitors Again, we mainly went with Red Falcon through word of mouth

Incentivized

We selected Worklair because of its integrity and because you don't have to use multiple tools simultaneously (e.g. chat and project management separately in different tools).

• Red Falcon's integration with e-auto is a tremendous time and money saver on the admin side of things!
• The overall cost of Red Falcon is a bit pricey so the ROI really depends on how much e-commerce business that can be ran thru it.

Incentivized

• Worklair substituted for other multiple tools we used (like Asana, Slack, etc), so it was worth switching to it and it was beneficial for us from day 1.