What users are saying about
6 Ratings
6 Ratings
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Score 8.4 out of 101

Likelihood to Recommend

eClincher

If you are on a tight budget and sick of comparable options, this is the ideal solution. For an incredibly reasonable price, this can do everything I need to manage social media for a handful of mobile apps simultaneously. If you have infinite money, handle massive brands, and harbor huge expectations for powerful social media tools, you should go with one of the pricier options. But keep in mind, this will end up being the difference between $99 USD a month, and $3,000 USD a month. You need to really decide what you need before making that leap because, in the mobile world, it's often the case that money like that is best allocated elsewhere.
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Feature Rating Comparison

Listening/monitoring

eClincher
8.2
Boolean keyword searches
eClincher
8.4
Filtering out noise/spam
eClincher
6.7
Broad channel coverage
eClincher
9.5

Publishing

eClincher
7.7
Content planning and scheduling
eClincher
9.2
Audience targeting
eClincher
7.0
Content optimization
eClincher
6.6
Workflow management
eClincher
8.1

Engagement

eClincher
6.7
Automated routing and prioritization
eClincher
6.5
Customer interaction histories
eClincher
5.3
Bulk actions
eClincher
8.2

Marketing

eClincher
5.0
Content marketing
eClincher
5.0

Channel coverage/integration

eClincher
8.9
Twitter
eClincher
9.4
Facebook
eClincher
8.5
LinkedIn
eClincher
9.1
Google+
eClincher
8.6
Instagram
eClincher
8.1
Pinterest
eClincher
9.2
YouTube
eClincher
9.2

Reporting/analytics

eClincher
8.3
Campaign success analytics
eClincher
8.6
Real-time tracking
eClincher
8.1

Account management

eClincher
7.8
Role-based user permissions & privileges
eClincher
7.7
Mobile access
eClincher
7.8

Pros

eClincher

  • The "Articles" feed (nestled in the Influencer tab) is an unexpected delight. It can track articles by keywords and even tell you how many influencers are discussing them.
  • The scheduling feature is basic but reliable. No real issues with it yet!
  • eClincher's customer support team is fantastic. They reply quickly and if they can't solve my problem, they take it to the engineers who can often fix situations by implementing new features to the dashboard. I'm continually amazed at how well they react to user feedback.
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Cons

eClincher

  • It's not very visually appealing, but this is not a dealbreaker.
  • The reporting features could definitely use some work. I still get more value from the native SNS pages, but this is quickly changing. They removed the "export to CSV" functionality, but they plan to reintroduce it soon. As mentioned previously, they really respond to criticism well and update the tool constantly.
  • The inbox could use some work. I don't like being directed offsite to view certain comments deemed "requests for further info" when they could just easily display them there.
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Likelihood to Renew

eClincher

eClincher 10.0
Based on 1 answer
Unless the price of eClincher moves to a point where it is too much to justify, I don't see any reason why we wouldn't continue to use eClincher for our agency. The value at this price-point is unbelievable and we'd be foolish to move to a pricier program purely for the sake of slicker graphics or UI. eClinchers pricing is fantastic, and is only matched by its functionality—it matches or beats any of the major Social Media Manager SaaS programs out there for a fraction of the cost. This tool is great for growing agencies, but would also be useful for any marketing department or large agency that wants to streamline their social media workflow.
Scott Walker profile photo

Usability

eClincher

eClincher 9.0
Based on 1 answer
Assuming there are no weird bug that prevent the system from updating or registering your actions, eClincher is very simple to use. The posting function is pretty straight forward: select the channel or posting group to post to, insert content, and add to schedule. The posting function offers you lots of tools such as connection to free image services, import from pocket/feedly, attach file from computer, shorten link, or attach gif, among others. This makes it easy to create engaging content and then schedule it for multiple channels, all from one screen.
Scott Walker profile photo

Implementation

eClincher

eClincher 8.0
Based on 1 answer
Be patient. eClincher isn't perfect and has some software issues. These issues will be exacerbated if you get frustrated or have a slow connection. If something "breaks" or locks up, just refresh the page and re-do that step. It may take your team a couple weeks to get use to using the new system. Once they've gotten the hang of it, I'm sure they'll love the amount of time they save. I'd recommend taking your time with the set-up. Though there aren't a lot of steps to get everything squared away, you can break the process into small chunks to make sure you're managing your time. To just hook-up all the social accounts, it may only take an hour or so. But, if you want to set-up all the extra tools (such as user accounts, listening feeds, posting groups, schedules, etc.) it'll take longer. I think it took around a day to set-up completely, but your mileage my vary.
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Alternatives Considered

eClincher

It's cheap, it's great, and it can do all the things the above can do with great efficiency. It's just a bit uglier to look at than Sprout Social.
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Return on Investment

eClincher

  • Our communities just launched, so our impressions are only based on a free trial and the last week of use. Given we've paid a small amount for it, I'd say there's been no real positives or negatives as of yet.
  • All social posts have gone live on time, as scheduled (no "apology emails" for message failures like some dashboards do)
  • We paid for a full year in advance based on our trial, but then a major feature change occurred right after (the removal of publish as CSV). Even though this feature will be re-introduced soon, it's not a very good experience to pay for something upfront only to have it change immediately.
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Pricing Details

eClincher

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

eClincher Editions & Modules

eClincher
Edition
Basic
$49
Premier
$99
Agency
$199
Enterprise
$599
Additional Pricing Details

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