Eclipse AI vs. Gainsight CS
Eclipse AI vs. Gainsight CS
Product | Rating | Most Used By | Product Summary | Starting Price |
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Eclipse AI | N/A | Eclipse AI is a plug-and-play AI tool that detects the risk indicators that lead to customer churn. Eclipse AI allows users to plug in voice-of-customer data from different channels (surveys, reviews, chat logs, phone logs, etc.). Eclipse AI then generates risk mitigations to reduce customer churn based on analysis of the voice-of-customer data and industry best practices. | N/A | |
Gainsight CS | Mid-Size Companies (51-1,000 employees) | Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,… | $2,500 Per Company Per Month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
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More Pricing Information |
Eclipse AI | Gainsight CS | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Eclipse AI | Gainsight CS | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.3 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Eclipse AI | Gainsight CS | |
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Likelihood to Recommend | - (0 ratings) | 7.9 (224 ratings) |
Likelihood to Renew | - (0 ratings) | 6.8 (14 ratings) |
Usability | - (0 ratings) | 8.2 (24 ratings) |
Availability | - (0 ratings) | 8.2 (1 ratings) |
Performance | - (0 ratings) | 6.4 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (134 ratings) |
Online Training | - (0 ratings) | 5.5 (2 ratings) |
Implementation Rating | - (0 ratings) | 6.3 (6 ratings) |
Configurability | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 7.3 (1 ratings) |
Vendor post-sale | - (0 ratings) | 6.4 (1 ratings) |
Eclipse AI | Gainsight CS | |
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Likelihood to Recommend | Eclipse AI No answers on this topic | Gainsight |
Pros | Eclipse AI No answers on this topic | Gainsight |
Cons | Eclipse AI No answers on this topic | Gainsight |
Likelihood to Renew | Eclipse AI No answers on this topic | Gainsight |
Usability | Eclipse AI No answers on this topic | Gainsight |
Performance | Eclipse AI No answers on this topic | Gainsight |
Support Rating | Eclipse AI No answers on this topic | Gainsight |
Online Training | Eclipse AI No answers on this topic | Gainsight |
Implementation Rating | Eclipse AI No answers on this topic | Gainsight |
Alternatives Considered | Eclipse AI No answers on this topic | Gainsight |
Return on Investment | Eclipse AI No answers on this topic | Gainsight |
ScreenShots | Eclipse AI Screenshots | Gainsight CS Screenshots |