TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ECM XD

    Score9.9 out of 10
    N/ACloud-Based Digital Platform for Managing Enterprise Content ECM-XD helps businesses simplify collaboration, create content, and transmit and assure compliance across all parts of the business processes. ECM XD's built-in regulatory controls enables holistic management of compliance.N/A

    PaperTrail

    Score10 out of 10
    N/APaperTrail is a document management software offering from Egis Software. It includes features such as storage and retrieval find any document instantly and routing and workflow streamline processes with automated routing and a rule-based workflow.N/A
    Pricing
    ECM XDPaperTrail
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ECM XDPaperTrail
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsContact Xybion for more information.—
    More Pricing Information
    Best Alternatives
    ECM XDPaperTrail
    Small Businesses
    Egnyte
    Score9.3 out of 10
    M‑Files
    Score8.9 out of 10
    Medium-sized Companies
    Epicor ECM
    Score7.7 out of 10
    Esker
    Score7.4 out of 10
    Enterprises
    Dashpivot - By Sitemate
    Score10 out of 10
    Tungsten Capture
    Score9.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ECM XDPaperTrail
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.5
    (5 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Performance
    -
    (0 ratings)
    7.0
    (2 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (2 ratings)
    User Testimonials
    ECM XDPaperTrail
    Likelihood to Recommend
    Xybion
    ECM -XD is great when you are linking documents of different types and from different sources into a single centralized location. There is no limit to the amount of information that can be retained for a specific complaint, investigation, etc. so situations where documents obtained at different times and from different personnel need to be linked to a single file are ideal. ECM -XD is less ideal for situations in which individual file information is simple with low density, or requiring a high level of customization. The user interface is likely more intuitive for novice users through other software options
    Incentivized
    Read full review
    Egis Software
    It is very easy to use. We utilize it to save and show the logs for as many apps as we want. You can use it as an addon on Heroku.
    Incentivized
    Read full review
    Pros
    Xybion
    • Great cloud integration of information. Saves a lot of space on network drives and eliminates need for local storage of critical documents.
    • Very good comprehensive repository of information. Documents of different format and file extensions are allowed for upload and easy to access.
    • Regulatory and auditory compliance. This platform facilitates documentation of customer feedback, and thus ensures GMP, ISO, and FDA compliance.
    Incentivized
    Read full review
    Egis Software
    • PaperTrail is less expensive than many of its competitors.
    • PaperTrail is very easy to set up; you can start collecting logs in no time.
    • It is easy to configure email alerts and Slack integrations with PaperTrail.
    Incentivized
    Read full review
    Cons
    Xybion
    • Customization could be made easier. Often times we instead have blank unused information fields for individual complaint files.
    • Record display layout could be optimized. While very comprehensive, it could be difficult to find specific information.
    • Mobile compatibility. I haven't seen any support for mobile compatibility. ECM -XD is typically only accessed on laptop and desktop machines in our organization.
    Incentivized
    Read full review
    Egis Software
    • Interface is aging and in need of a re-write. It's functional, but not all that nice to work with
    • While the logs are near-real-time, they could greatly improve the speed at which logs are available in the UI
    • Pricing plans are not all that competitive with newer offerings with other companies
    Incentivized
    Read full review
    Usability
    Xybion
    No answers on this topic
    Egis Software
    PaperTrail has become a basic app for me to save and see app logs. It is very easy to use, very intuitive and easy to customize. The feature I like most is that we can use it with several apps at same time.
    Incentivized
    Read full review
    Performance
    Xybion
    No answers on this topic
    Egis Software
    PaperTrail's live-tailing performance is adequate and searches over the recent history load quickly. Searching over long periods of time can be extremely slow, however.
    Incentivized
    Read full review
    Support Rating
    Xybion
    Customer support for ECM -XD has been very responsive and quick to resolve issues and answer inquiries. Help contact links aren't very visible within the platform, and mobile or tablet support doesn't look to be documented. Overall, support is great from a functional perspective but could be easier to find and use with improvements in layout and interface design.
    Incentivized
    Read full review
    Egis Software
    No answers on this topic
    Alternatives Considered
    Xybion
    No answers on this topic
    Egis Software
    I only used Logz.io for a very brief time. It seemed a bit more difficult to setup than Papertrail.
    Incentivized
    Read full review
    Return on Investment
    Xybion
    • Large annual cost savings ($500K+) in hardware and storage space of complaint-related documentation by moving to cloud platform.
    • Significant time savings in information retrieval and audit preparation by centralizing information for multiple users to single repository.
    • Easier GMP, ISO, and FDA regulation compliance through comprehensive linkage of documentation and customer feedback timeline.
    Incentivized
    Read full review
    Egis Software
    • Free plan is sufficient for development and small services, and the paid plans are very cheap at low log volume. For us, the price is right with PaperTrail - though I can't speak to how their pricing compares at very high volumes.
    • Adding cloud-logging to your apps can really speed up development and debugging - the impact to engineering productivity cannot be understated.
    Incentivized
    Read full review
    ScreenShots