Ecwid allows customers the ability to create an online store to any webpage or social media profile. Boasting hundreds of thousands of merchants in 175 countries as users, Ecwid aims to provide everything needed to reach customers wherever they are: in-person, through a website, Instagram, Facebook, Amazon, or Google Shopping. In addition, Ecwid’s point-of-sale integrations, email marketing integrations, and dedicated mobile app allow sellers to manage marketing merchandising, and sales - any…
$5
per month
Verifone Point
Score9 out of 10
N/A
Verifone Point is a point-of-sale software solution with features such as payment simplicity and flexible service.
Ecwid is absolutely perfect for any business that is looking to start out with online sales and mobile point-of-sale. Many times, business owners may have limited experience in setting up a website or point-of-sale. Having to spend on this expertise with a limited budget can be frustrating. Ecwid allows you to have great results even if you are a novice.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
VeriFone Point definitely knows the VeriFone payment hardware and support tools. They work with many businesses using this hardware, so their remote management tools are thoroughly capable of handling this hardware. This allows them to meet the needs of a small deployment, maybe 20 terminals or fewer. We quickly found out that we would have been better off setting up our own tools and staff to support our deployment of VeriFone hardware. Based on the number of terminals we have in use, our geographical span, and hours of operation, we need to address issues more quickly and personally than VeriFone Point is able to. While they are responsive, their tier I support is pretty generic and mostly assists with power cycling.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Clarity - there has been very little confusion and need to reach out to Customer Support for help
Consistency - no big, crazy updates or changes have been made to the format of Ecwid during my time using it, so I know when I log in to preform my business tasks I can always locate what I need and accomplish what is at hand easily
Simplicity - everything is so clear and straightforward. It's like e-commerce for dummies.
Knowledge and experience: Point supports many businesses with many VeriFone terminals throughout the country. Therefore, they have much experience with the hardware.
Availability: When calling for support, it is rare to not get a response from a human. Some calls are answered after only minutes of hold time, others can take much longer, but a human is almost always available.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Bureaucracy: Since this is the payment industry and a very large company, they move slower than an iceberg with most projects, including ordering new terminals or adding new features.
Availability of project support: Aside hardware troubleshooting, it often feels very difficult to get help from Point support for things like opening a new location, adding a feature, or making other changes requiring any level of planning.
Inconsistent support staff: One issue may be handled very differently by different support staff. We often work with somebody for hours on one issue only to call back later and have the same issue solved in minutes by a different person.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The value given by Ecwid is unmatched. When combined with the ease of use of the product, it is a no-brainer to continue to use the product. The only thing that could cause us to switch is if some feature we needed which is not available which is unlikely based on the feature list we reviewed when making the decision to go with them.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I gave a 9 instead of a 10 only because I haven't figured out a function or two. I believe it has less to do with Ecwid's overall usability and more to do with my own understanding and skill level, but regardless, it may also have something to do with the limits of Ecwid's functions.
I have always received the support I need in a timely manner. I enjoy receiving emails every week on trending business topics and new suggestions. They often serve as a reminder for me to include new e-commerce tools into our strategy. And I've always had great experiences with reaching out to the support team with specific questions.
We sell a product that requires certain controls to sell and most of the companies we researched had specific policies preventing us from selling on their platform. We aren't selling anything dangerous, they are parts of ammunition (the shell casings) and not entire ammunition rounds. Most other vendors restrict the sales of firearms and ammunition, but even when just selling a part used to create ammunition, we were still restricted. I'm not really sure why they restrict sales of products like ours from different vendors. Ecwid had no such restrictions and were happy to confirm that for us.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We started using VeriFone Point when we switched from software-based credit card processing to VeriFone payment software. With our previous software system, we had a similar experience with support to what we have experienced with VeriFone Point. Support for payment industry tools tends to be excessively pragmatic, to the point where they ignore symptom clues while having us power cycle hardware for the fifth time.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
