TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    eGain Conversation Hub

    Score8.6 out of 10
    N/AeGain Conversation Hub unifies and automates customer conversations across channels, featuring comprehensive capabilities for messaging, social, chat, email, cobrowse, video, and phone.N/A

    PlaybookUX

    Score5.1 out of 10
    Small Businesses (1-50 employees)
    PlaybookUX is a user testing software for both moderated and unmoderated research. The vendor helps companies receive video based feedback from their target demographic on product usability, designs, websites, ideas and more. They handle recruiting, incentivizing, transcribing, and analyzing. When it comes to recruiting, the vendor says they allow you to specify job role, industry, age, household income and…

    $0

    total

    Pricing
    eGain Conversation HubPlaybookUX
    Editions & Modules
    No answers on this topic
    Bring your own customers
    $0
    total
    Unmoderated
    $49
    per participant
    Moderated
    $100
    per participant (30 minutes)
    Moderated
    $150
    per participant (60 minutes)
    Offerings
    Pricing Offerings
    eGain Conversation HubPlaybookUX
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    eGain Conversation HubPlaybookUX
    Small Businesses
    GoTo Connect
    Score8 out of 10
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    Medium-sized Companies
    Quadient Inspire
    Score9.5 out of 10
    Dovetail
    Score8.6 out of 10
    Enterprises
    Quadient Inspire
    Score9.5 out of 10
    Optimal
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    eGain Conversation HubPlaybookUX
    Likelihood to Recommend
    7.0
    (1 ratings)
    8.1
    (4 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (2 ratings)
    User Testimonials
    eGain Conversation HubPlaybookUX
    Likelihood to Recommend
    eGain Corporation
    Search function Global Synonyms Guided Helps. Documentation does a great job of describing features but lacks the big picture of how things relate to one another. Strong consulting partnership and customer focus. There are areas where they need to improve - Improve compliance & risk management plus Improve customer relations/service.
    Incentivized
    Read full review
    PlaybookUX
    PlaybookUX is fabulous for ad-hoc tests with small budgets, but can also scale up to larger projects easily. I've recommended the tool to several people and they love it, too!
    Incentivized
    Read full review
    Pros
    eGain Corporation
    • Multiple options to choose channel of your convenience
    • The product capabilities are very good. Easy for integration and deployment
    • Strong consulting partnership
    Incentivized
    Read full review
    PlaybookUX
    • They recruited our demographic.
    • Customer support was awesome.
    • Studies are very easy to set up.
    Read full review
    Cons
    eGain Corporation
    • Service and support needs to be done better.
    • Compliance and risk management needs to be improved
    Incentivized
    Read full review
    PlaybookUX
    • With other testing platforms, I can update my profile, but I'm not sure how to do it with PlaybookUX.
    • It would be nice to have a login location where I can see my available tests.
    Read full review
    Usability
    eGain Corporation
    No answers on this topic
    PlaybookUX
    Setting up a study only takes 5 mins. and you can preview a study before sending it out so you don't make any mistakes.
    Read full review
    Support Rating
    eGain Corporation
    No answers on this topic
    PlaybookUX
    Very responsive when I had a technical question about a test.
    Read full review
    Alternatives Considered
    eGain Corporation
    While searching for a Customer Experience software, eGain came first in the search and we were pretty satisfied with the product features it has. We liked the support and customer service which made sure all our queries were answered in a very short turnaround time.
    Incentivized
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    PlaybookUX
    Both have different set of unique features and usability.
    Incentivized
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    Return on Investment
    eGain Corporation
    • eGain helped in improvising our customer engagements
    • Customer retention was made possible as the tool helps us analyse the painpoints of the customer
    • Social Media Marketing helped to gain a lot of customers with minimal cost incurred.
    Incentivized
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    PlaybookUX
    • Quick testing at scale
    • Excellent price points
    Incentivized
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    ScreenShots

    PlaybookUX Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot