PlaybookUX Reviews

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Score 9.1 out of 100

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Anonymous | TrustRadius Reviewer
August 27, 2019

Awesome product for anyone looking to get user feedback

Score 10 out of 10
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Verified User
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The product team uses PlaybookUX to validate new features and get feedback from our target demographic on our prototypes before we send them to the development team.
  • They recruited our demographic.
  • Customer support was awesome.
  • Studies are very easy to set up.
  • I wish I could download reports.
  • They didn't have card sorting - I was able to use Trello for this so it was ok.
When you are trying to get feedback from users it's great to be able to use PlaybookUX because you don't have to do any of the manual work of conducting research. They take care of all of that for you. Great for companies who are short on time and don't want to do the administrative stuff.
They use intercom so it's very easy to chat them and ask any questions. I really didn't need customer support all that much because it was easy to use but when I did, they were so helpful! They respond to you within minutes and answer any and all questions you have. They actually sent me a video walk though as well.
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About PlaybookUX

PlaybookUX is a user testing software for both moderated and unmoderated research. The vendor helps companies receive video based feedback from their target demographic on product usability, designs, websites, ideas and more. They handle recruiting, incentivizing, transcribing, and analyzing.
When it comes to recruiting, the vendor says they allow you to specify job role, industry, age, household income and more. You don’t need to pay a hefty subscription price to get access to advanced demographic targeting and screeners.
They also don't require a subscription fee, since they say user research should be accessible and affordable for all teams.

PlaybookUX Features

Has featureModerated and unmoderated user experience research
Has featureWebsite and Prototype Testing: If it has a URL, you can test it!
Has featureTargeted Demographics: Specify your target demographic across data points such as job title, industry, age, household income and more.
Has featureUnlimited Screener Questions: Screen participants for specific behaviors.
Has featureAutomated Transcripts: PlaybookUX will transcribe your sessions so you don’t have to.
Has featureRecruit your own customers: Feel free to invite your own customers.
Has featurePlaybookUX handles all incentives
Has featureSynthesis: The product's A.I. model will extract the most meaningful things said during the session.
Has featureConcurrent studies: Run as many studies as you’d like.
Has featureUnlimited Admin seats: User research is a team effort, so invite your whole team.

PlaybookUX Screenshots

PlaybookUX Competitors

Userlytics, UserTesting, TryMyUI, UserZoom, Userfeel, Validately

PlaybookUX Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Unmoderated$49per participant
Moderated$100per participant (30 minutes)
Moderated$150per participant (60 minutes)
Bring your own customers$0total

PlaybookUX Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

PlaybookUX Support Options

 Free Version
Live Chat
Social Media
Video Tutorials / Webinar

PlaybookUX Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:Global
Supported Languages: English