August 27, 2019
Score 10 out of 10
The product team uses PlaybookUX to validate new features and get feedback from our target demographic on our prototypes before we send them to the development team.
- They recruited our demographic.
- Customer support was awesome.
- Studies are very easy to set up.
- I wish I could download reports.
- They didn't have card sorting - I was able to use Trello for this so it was ok.
When you are trying to get feedback from users it's great to be able to use PlaybookUX because you don't have to do any of the manual work of conducting research. They take care of all of that for you. Great for companies who are short on time and don't want to do the administrative stuff.
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They use intercom so it's very easy to chat them and ask any questions. I really didn't need customer support all that much because it was easy to use but when I did, they were so helpful! They respond to you within minutes and answer any and all questions you have. They actually sent me a video walk though as well.