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Awesome product for anyone looking to get user feedback
August 27, 2019

Awesome product for anyone looking to get user feedback

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PlaybookUX

The product team uses PlaybookUX to validate new features and get feedback from our target demographic on our prototypes before we send them to the development team.
  • They recruited our demographic.
  • Customer support was awesome.
  • Studies are very easy to set up.
  • I wish I could download reports.
  • They didn't have card sorting - I was able to use Trello for this so it was ok.
  • We improved our product features before sending it to the development team which allowed us to not waste dev time building the wrong features.
  • We also spent less time conducting the research so we were able to do more research than we would have if we weren't using PlaybookUX.
Setting up a study only takes 5 mins. and you can preview a study before sending it out so you don't make any mistakes.
They use intercom so it's very easy to chat them and ask any questions. I really didn't need customer support all that much because it was easy to use but when I did, they were so helpful! They respond to you within minutes and answer any and all questions you have. They actually sent me a video walk though as well.
PlaybookUX is much cheaper than UserTesting.com. They are also easier to use and set up studies than user testing. I liked how simple it was and we could conduct both moderated and unmoderated for very cheap.
When you are trying to get feedback from users it's great to be able to use PlaybookUX because you don't have to do any of the manual work of conducting research. They take care of all of that for you. Great for companies who are short on time and don't want to do the administrative stuff.