Eleveo vs. Genesys PureConnect (discontinued)
Eleveo vs. Genesys PureConnect (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Eleveo | N/A | Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite. | N/A | |
Genesys PureConnect (discontinued) | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A |
Eleveo | Genesys PureConnect (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Eleveo | Genesys PureConnect (discontinued) | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Eleveo | Genesys PureConnect (discontinued) | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Eleveo | Genesys PureConnect (discontinued) | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Genesys Multicloud CX (discontinued) Score 7.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Eleveo | Genesys PureConnect (discontinued) | |
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Likelihood to Recommend | 8.7 (9 ratings) | 5.3 (116 ratings) |
Likelihood to Renew | - (0 ratings) | 8.6 (12 ratings) |
Usability | - (0 ratings) | 7.3 (12 ratings) |
Availability | - (0 ratings) | 9.1 (3 ratings) |
Performance | - (0 ratings) | 8.8 (3 ratings) |
Support Rating | 10.0 (1 ratings) | 4.0 (12 ratings) |
In-Person Training | - (0 ratings) | 8.2 (4 ratings) |
Online Training | - (0 ratings) | 8.3 (3 ratings) |
Implementation Rating | - (0 ratings) | 6.1 (7 ratings) |
Configurability | - (0 ratings) | 9.0 (2 ratings) |
Ease of integration | - (0 ratings) | 8.1 (2 ratings) |
Product Scalability | - (0 ratings) | 8.2 (3 ratings) |
Vendor post-sale | - (0 ratings) | 8.8 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 8.8 (3 ratings) |
Eleveo | Genesys PureConnect (discontinued) | |
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Likelihood to Recommend | ZOOM International | Discontinued Products |
Pros | ZOOM International | Discontinued Products |
Cons | ZOOM International | Discontinued Products |
Likelihood to Renew | ZOOM International No answers on this topic | Discontinued Products |
Usability | ZOOM International No answers on this topic | Discontinued Products |
Reliability and Availability | ZOOM International No answers on this topic | Discontinued Products |
Performance | ZOOM International No answers on this topic | Discontinued Products |
Support Rating | ZOOM International | Discontinued Products |
In-Person Training | ZOOM International No answers on this topic | Discontinued Products |
Online Training | ZOOM International No answers on this topic | Discontinued Products |
Implementation Rating | ZOOM International No answers on this topic | Discontinued Products |
Alternatives Considered | ZOOM International | Discontinued Products |
Scalability | ZOOM International No answers on this topic | Discontinued Products |
Return on Investment | ZOOM International | Discontinued Products |
ScreenShots | Genesys PureConnect (discontinued) Screenshots |