Ellucian offers Banner educational ERP, including its student management system emphasizing control and reporting of process-oriented facets of education such as grading and attendance.
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ServiceMax
Score7.9 out of 10
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ServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.
As a SIS, Banner Pages is the full meal deal. There are multiple modules that integrate out of the box. Because Banner is all I've ever used as a SIS, I can't contrast it with another program. I can say, it gets the job done for us. I will also say that a tremendous amount of time goes into strategizing how to get new functions to work for us and there always seems to be some catch that requires even more work. In general, the university has been hesitant to build too many modifications into Banner because they take a lot of time to maintain. Inevitably, a new update (of which there are MANY for Banner) will break stuff that isn't "vanilla." This is unfortunate because we've had some great ideas for how to make Banner better for us, but also understandable. If you're looking for a highly modular system, this isn't it. Banner has lots of components, but the components work the way they work and that's that. Also, don't expect very quick responses to bugs or glitches. If the bug is major, yes, it will be addressed. But, little function issues seem to be regularly overlooked.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I think it's great to use if you are tracking grades for certain classes, especially if you'd like to see how students do, comparing midterm to final grades. If you have the permissions, you can see both.
It's also good to track students individually. You can look up a certain semester, and see how they did in that particular time frame, but you can also see their cumulative gpa, or even look up their entire course history.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have no reason not to renew with Ellucian - we are in deep with the ecosystem, and have Ellucian providing us with information technology support. If anything, should the opportunity arise, we'd probably consider adding a different ellucian tools into the suite of applications we already have on board.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
You definitely have to learn it before it becomes easy to use. It's better than it was, but it's still not entirely intuitive. You can't just look at it and play around to figure out how it works
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Our department generally does not contact the support center for Banner but the IT department does. That being said, in the seven years that I have been here, I have not once needed to contact the support center; we have had no glitches on Banner's side that needed to be addressed.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
PeopleSoft was more user-friendly. It also provided the ability to save and bookmark queries. PeopleSoft will allow users to use common names to search for queries. Overall, it seemed much more current than Banner. PeopleSoft provided enrollment data for specific sections which allowed one to spot trends of enrollment in a given class.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
There is positive ROI on the product overall. It had reduced or allowed us to focus our staff members on something which is very use and it does the job in the background.
The application has supported in a lot of ways in saving resources and utilizing them in very productive & efficient manner
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
