eMDs Plus vs. NextGen Healthcare EHR

I think [eMDs Plus (formerly McKesson)] would do better with people who are familiar with computers. It isn't terribly intuitive so there's that but also these products don't provide the kind of training that would assist novice computer users. But, other than that, it's a good, solid product that provides everything a practice would need.

Incentivized

For Primary Care and Behavioral Health Providers in the outpatient setting, NextGen Healthcare EHR is the leading solution because of its ease of use, setup, and workflow customization. It has additonal software like Dental and Population modules that are great tie ins to the EHR that make hand offs and other specialties workflows work seamlessly.

Incentivized

• Billing
• Integration with Portal
• Meeting Regulatory Requirements

Incentivized

• it is easy to create an appointment for a patient. The system is easy to use. It can easily show you when the next appoint is and also has pop up system alerts that the staff can view as to any special things that may need to be done before that appointment is created
• Adding charges from an encounter is effortless, creates the claim and is sent to the clearing house and onto the payer. This process is all documented
• one of the best features I like is that in the background is that NextGen documents every user's actions as to what is being done to the patient's chart. As a manager I can view what has happen over time with the patient's chart and easily repair what's needed

Incentivized

• Portal integration
• Portal
• Note templating

Incentivized

• NextGen completely misses the mark for ASCs, especially multispecialty.
• NextGen EHR constantly struggles with UDS reporting based on the EHR documentation.
• NextGen EHR struggles to compete because of automation. Most practices want to be dexterous, but it's not sustainable as we look to AI and automation.

Incentivized

The usability of the product is great. The difficulty that we have is in the background with the speed of servers or of things loading. If there are any issues with the remote server, things can really slow down drastically.

Incentivized

Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going

Incentivized

Tier 1 support is useless. They gather details we've already provided and have no idea how to help us. Techs just call rather than scheduling an appointment which means we are in the middle of something else and our internal IT is unavailable to provide appropriate connection. Webex details aren't provided in advance of the call so it's difficult to get connected timely to have a conversation in real time during the support session. Many issues drag on for months and tickets get closed without resolution. It's a "known issue" is the most unhelpful response to a recurring problem. UGM Learning Lab is perfect because the issues based experts are there! It would be ideal to always be connected like that in real time

Incentivized

Aprima is a much newer application with features the 1st generation of EHRs did not have. But, I do not necessarily find it easier to use. It has a lot of "moving parts" so to speak and isn't really intuitive. I've used others than I found easier to learn and use.

Incentivized

NG is like no other software I have ever used. I thought if you used one software they are all alike. Not this software, it is totally different but let me tell you very thorough and it also can track anything that anyone has done in a work day. Good auditing system.

Incentivized

• While in some cases, NextGen Healthcare EHR improves efficiency, most practices are not able to reduce staff, they usually have to actually have .5-1 more employees per physician or midlevel provider. These employee roles change and shift throughout the implementation and into the adaptation process. Those staff generally slowly transition to where they are needed next.

Incentivized