Emissary vs. Gong

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Emissary
Score 0.0 out of 10
N/A
N/AN/A
Gong
Score 9.1 out of 10
N/A
Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,…N/A
Pricing
EmissaryGong
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EmissaryGong
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
EmissaryGong
Features
EmissaryGong
Conversation Intelligence Software Features
Comparison of Conversation Intelligence Software Features features of Product A and Product B
Emissary
-
Ratings
Gong
8.8
181 Ratings
10% above category average
Speech-to-Text Transcription00 Ratings8.8178 Ratings
Keyword Detection00 Ratings8.9176 Ratings
Sentiment Analysis00 Ratings8.0160 Ratings
Speaker Diarization00 Ratings8.8170 Ratings
Call Recording Playback00 Ratings9.5179 Ratings
Call Summarization00 Ratings9.0178 Ratings
Conversion Metrics00 Ratings8.6162 Ratings
Keyword Search & Retrieval00 Ratings8.9174 Ratings
Call Tagging00 Ratings8.9166 Ratings
Integration with CRM Systems00 Ratings8.7157 Ratings
Best Alternatives
EmissaryGong
Small Businesses
Dialpad Sell
Dialpad Sell
Score 9.5 out of 10
Clari Copilot
Clari Copilot
Score 9.1 out of 10
Medium-sized Companies
Dialpad Sell
Dialpad Sell
Score 9.5 out of 10
Clari
Clari
Score 8.8 out of 10
Enterprises
Dialpad Sell
Dialpad Sell
Score 9.5 out of 10
Clari
Clari
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EmissaryGong
Likelihood to Recommend
-
(0 ratings)
9.2
(625 ratings)
Likelihood to Renew
-
(0 ratings)
9.3
(13 ratings)
Usability
-
(0 ratings)
9.0
(393 ratings)
Availability
-
(0 ratings)
6.4
(2 ratings)
Performance
-
(0 ratings)
7.3
(2 ratings)
Support Rating
-
(0 ratings)
8.3
(100 ratings)
Implementation Rating
-
(0 ratings)
4.7
(6 ratings)
Configurability
-
(0 ratings)
7.3
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.3
(2 ratings)
Ease of integration
-
(0 ratings)
7.3
(2 ratings)
Product Scalability
-
(0 ratings)
8.2
(2 ratings)
Professional Services
-
(0 ratings)
7.3
(1 ratings)
Vendor post-sale
-
(0 ratings)
7.3
(2 ratings)
Vendor pre-sale
-
(0 ratings)
7.3
(2 ratings)
User Testimonials
EmissaryGong
Likelihood to Recommend
Emissary
No answers on this topic
Gong.io
Gong is a wonderful tool to be able to make sure that a call is recorded properly with next steps highlighted by an AI once the transcript has been processed. Our organization uses the clip functionality quite often to share a prospect question internally with the appropriate parties, and the sales and CS teams have it synced to SFDC so they can see the opportunity value associated with each call.
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Pros
Emissary
No answers on this topic
Gong.io
  • The history is quite useful in many aspects of my daily work, as I have a complete and detailed view of transcribed calls and email summaries of previously exchanged emails.
  • It's like an assistant; I can receive email reminders about things discussed during a video call, such as the upcoming date of a scheduled meeting or notes on certain key aspects the client needs for their order.
  • I can share calls through Gong with my clients. This gives me an added advantage, allowing the client to have reminders or a record of what was discussed without having to worry about manually taking notes.
  • The interface is complex but easy to learn, has many assistant-like features, and can also be integrated into many calling platforms, such as Zoom.
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Cons
Emissary
No answers on this topic
Gong.io
  • AI analysis - I'd love to see some more proactive analysis or the ability to set warning signs.
  • Cross-account analysis - I'd like to be able to run the Gong prompts across a set of customers or all calls within a certain range
  • Ease of Zapier accesss - I'd love to see even more connections built to Zapier.
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Likelihood to Renew
Emissary
No answers on this topic
Gong.io
Gong is one of the best if not the best tools we have in or tech stack in terms of ROI and ease of use. The ai features that have been released over the past year have continued to add value and are not just shiny new features that don't get used. It is also an easy to use platform for our sales and customer success reps, takes very little time to become proficient in. The deal boards also provide great visibility into opps for management and leadership
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Usability
Emissary
No answers on this topic
Gong.io
By default it automatically provides a lot of proactive information. Out of the box you can get a lot of value from what gets recorded with minimal setting adjustment. The effort you put in to enhancing it just makes it all the more powerful but you do not have to have a dedicated admin to get basic usage out of it.
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Support Rating
Emissary
No answers on this topic
Gong.io
I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt
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Implementation Rating
Emissary
No answers on this topic
Gong.io
This is nothing something I'm able to answer
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Alternatives Considered
Emissary
No answers on this topic
Gong.io
I've used Chorus at a past company. It seems to do the transcriptions similarly accurately to Gong. Good enough call recording. The call feedback can be done too although maybe not as easily. I do not believe Chorus can create call playlists. I do feel there are a lot less analytics pieces to Chorus too. There are many feature addons in Gong to help sales motions.
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Contract Terms and Pricing Model
Emissary
No answers on this topic
Gong.io
I was not involved with the process
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Professional Services
Emissary
No answers on this topic
Gong.io
I was not involved with the process
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Return on Investment
Emissary
No answers on this topic
Gong.io
  • saves a lot of time, mainly thanks to call summaries & next steps as well as workflows allowing to automate communication
  • I could say that generally speaking it does increase revenue because you can do more work in the same period of time > more leads, more opportunities, more sales
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ScreenShots

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.