Likelihood to Recommend eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.
Read full review As a company responsible for people money we have to deal with following challenges every day: Clients who want to track the status of their transfers. Licensing agencies who need to ensure professional standards are met. Internal team managers who need to track client and staff progress to ensure company progression and success. Reveal does a good job as self-service tool enabling the accountable parties to have full access to important insights 24/7. The prebuilt dashboard themes save time and investment as we don’t need to hire a dedicated data analyst. The interactive dashboards give full transparency. The ability to easily create, analyze and report keeps clients, partners and stuff on the same page.
Read full review Pros Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions. Data Visualization with simple and efficient reports. Robust real-time reporting. Read full review Ease of Use - Reveal is super intuitive when it comes to creating dashboards. You don't need to be a data expert, which is key for me. Sharing - The ability to share across our teams, locations, and with clients is great. We create teams for our different clients and share dashboards there that also are connected to our company dashboards. Support and Roadmap - Reveal support has been great. They care about the needs of their customers. They have released 3 updates in the last few months, and they are adding a lot of value. Read full review Cons With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place. Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue. Interactive Data Visualization needs to be implemented. Read full review There are a limited number of templates, but this is something they say they are working on. Cost is reasonable for individual personal use, but prohibitive to small companies looking to embed their services in their own App. Responses to emails for support can be delayed, but what else is new? Read full review Likelihood to Renew As a developer of the project, I feel comfortable with this tool for its peculiarities: acceptable costs, simple configuration, creation and maintenance of simple reports, fairly complete account management, also, not least, I appreciate the work done by their technical support always timely intervention and, above all, resolutive. Furthermore, as far as end users are concerned, I found a good appreciation of the proposed reports
Read full review Usability 1. Creates the best user experience across different medias. 2. Pushes the contact center reporting to a new level. 3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements. 4. Browser based solution that can provide actionable insights for making complex business decisions.
Read full review Reveal has a great usability for any level of computer user. The only major thing I see that is not exactly user friendly, is the color scheme issue I stated earlier in my review. Although, I am coming from a graphic design background, I need a platform that every team member in our office can use.
Read full review Reliability and Availability This assessment is due to the fact that I have not yet found Reveal not available for use. Apart from some problems of development crash, then fixed by the product assistance service, I have not found any particular problems or loss of time caused by the instrument.
Read full review Performance The pages load rather quickly even in the presence of several elevations in the same dashboard that insist on different data sources and with visualizations that insist on different types of graph. I can only be satisfied with these performances.
Read full review Support Rating Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.
Read full review Implementation Rating None in particular, however, would be welcome if improvements were made in the personalization of the prospects and in the connection between them (perhaps being able to transfer the selections present in one prospect to another recalled by the first).
Read full review Alternatives Considered eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.
Read full review While Reveal is relatively pricey, it offers some of the best features I would say it is more resourceful than most competitors. Being resourceful means it is more capable and delivers better reports - comprehensive reports.
Read full review Scalability This evaluation is the result of the fact that I have not had the opportunity to deepen the Reveal interface with other tools and / or other software, so the evaluation that I am giving follows what I have been able to read regarding the characteristics of the product online.
Read full review Return on Investment Reaching out to the granular data. Easy to make business decisions. Increases productivity. Read full review We have the best platform for visualizing data for better understanding The drag and drop features saves time With data from multiple sources, we get the right intelligence to drive our business forward. While it is expensive, the benefits outweighs the high cost Read full review ScreenShots