EmpMonitor vs. SherpaDesk

Because of EmpMonitor, I can keep an eye on my employees from anywhere any time and it increased my firm’s productivity rate.
With the screen capturing feature, I can question any employee for their non-working hours with proof
It made it very easy for management to maintain the attendance of every employee.

[It's] well suited for cloud support applications as there's no installation or maintenance required.

• Track keyboard activity per second.
• Take screenshots every a corn period of time.
• Track total time spent on different tasks.

• Ticketing is very fast & easy
• Tracking time is fast

• Unavailability of integration of third-party software that enhances its overall working.
• No option to track or manage projects.
• Project tracking and support for Macs.

• Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
• The ability to see the latest update in the ticket view.

Incentivized

When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.

• Track keyboard activity per second.
• Take screenshots every a corn period.
• Track total time spent on different tasks.

• As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.