EmpMonitor vs. SherpaDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EmpMonitor
Score 9.7 out of 10
N/A
EmpMonitor launched in 2014 as an early entrant of employee monitoring. With time and the latest versions, it’s now specialized in productivity management and insider threat detection. It helps in providing insights into employee computer working activities, forensics, user behavior analytics, data loss prevention, etc. to make the workplace productive and secure. EmpMonitor marks a fine line between the privacy and productivity of the employees, and states they are
$2.92
per month per user
SherpaDesk
Score 8.4 out of 10
Mid-Size Companies (51-1,000 employees)
SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.
$0
per agent
Pricing
EmpMonitorSherpaDesk
Editions & Modules
GOLD
$2.92
per month per user
GOLD
$2.92
per month per user
SILVER
$3.75
per month per user
SILVER
$3.75
per month per user
BRONZE
$4.59
per month per user
BRONZE
$4.59
per month per user
1st Tech Free
$0
per agent
Adventure Package
$39
per agent
Offerings
Pricing Offerings
EmpMonitorSherpaDesk
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
EmpMonitorSherpaDesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
EmpMonitor
-
Ratings
SherpaDesk
8.5
3 Ratings
6% above category average
Organize and prioritize service tickets00 Ratings9.12 Ratings
Subscription-based notifications00 Ratings9.11 Ratings
ITSM collaboration and documentation00 Ratings6.82 Ratings
Ticket creation and submission00 Ratings8.93 Ratings
Ticket response00 Ratings8.93 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
EmpMonitor
-
Ratings
SherpaDesk
7.3
1 Ratings
6% below category average
External knowledge base00 Ratings5.51 Ratings
Internal knowledge base00 Ratings9.11 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
EmpMonitor
-
Ratings
SherpaDesk
9.1
2 Ratings
16% above category average
Customer portal00 Ratings9.12 Ratings
Email support00 Ratings9.12 Ratings
Help Desk CRM integration00 Ratings9.11 Ratings
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User Ratings
EmpMonitorSherpaDesk
Likelihood to Recommend
9.7
(4 ratings)
8.0
(3 ratings)
Likelihood to Renew
10.0
(2 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
EmpMonitorSherpaDesk
Likelihood to Recommend
EmpMonitor
Because of EmpMonitor, I can keep an eye on my employees from anywhere any time and it increased my firm’s productivity rate.
With the screen capturing feature, I can question any employee for their non-working hours with proof
It made it very easy for management to maintain the attendance of every employee.
Read full review
SherpaDesk
[It's] well suited for cloud support applications as there's no installation or maintenance required.
Read full review
Pros
EmpMonitor
  • Track keyboard activity per second.
  • Take screenshots every a corn period of time.
  • Track total time spent on different tasks.
Read full review
SherpaDesk
  • Ticketing is very fast & easy
  • Tracking time is fast
Read full review
Cons
EmpMonitor
  • Unavailability of integration of third-party software that enhances its overall working.
  • No option to track or manage projects.
  • Project tracking and support for Macs.
Read full review
SherpaDesk
  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
Read full review
Alternatives Considered
EmpMonitor
No answers on this topic
SherpaDesk
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
Read full review
Return on Investment
EmpMonitor
  • Track keyboard activity per second.
  • Take screenshots every a corn period.
  • Track total time spent on different tasks.
Read full review
SherpaDesk
  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Read full review
ScreenShots

SherpaDesk Screenshots

Screenshot of Techs get instant access to what needs to be done and how they are performing against their teamScreenshot of Manage all open tickets and sort by priority on what needs to be completed firstScreenshot of Track and enter all billable and non-billable timeScreenshot of Review project progress and profitabilityScreenshot of Create flexible rate plans and compile invoices that can be sent out through QuickBooks or FreshBooks integrationsScreenshot of Update customer requests, add time and expenses remotely