Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Empower
Score 8.4 out of 10
N/A
N/AN/A
Kintone
Score 9.7 out of 10
N/A
Kintone is a customizable digital workplace platform used to manage data, tasks, and communication. The no-code drag-and-drop interface can be used to create custom applications.
$24
per month per user
Pricing
EmpowerKintone
Editions & Modules
No answers on this topic
Professional Subscription
$24
per month per user
Offerings
Pricing Offerings
EmpowerKintone
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsMinimum requirement of 5 users. Kintone offers a free prototype to build with using existing process.
More Pricing Information
Community Pulse
EmpowerKintone
Considered Both Products
Empower
Chose Empower
It stood out when compared for features, legacy, customer support, and on-premises deployment.
Chose Empower
Empower gives me as an administrator, more access to accounts, and more access to customer service reps than ADP ever did. With Empower, if there is an issue, and a simple fix is needed without a rep being called, then I can do it. ADP had to open a ticket than wait up to 10 …
Kintone
Chose Kintone
Kintone is more customizable, which allowed our small organization to create exactly what we needed. The other platforms we evaluated were really designed for larger organizations with more need for customer facing tools.
Chose Kintone
We've used many, many applications that all do one thing, but none have the versatility of Kintone.
Chose Kintone
I don't know if this is the right Salesforce platform we used, but it was way too clunky and not built for the metrics we actually wanted to collect. Kintone doesn't have all the bells and whistles of Salesforce, but I don't really need them. For our small organization's needs, …
Chose Kintone
We used to use Facilicase and Kintone is miles above in reliability and customization.
Chose Kintone
Kintone is more customisable. Platforms like Zendesk and Monday were much more than we needed, yet also lacked things we wanted. Access, which we used for years, was customisable, but also required us to maintain servers on site and tended to be slow. Kintone was the perfect …
Chose Kintone
Kintone wasn’t cookie cutter like the other options I consider. It was customizable and had great customer service to help me make it what I need.
Chose Kintone
We tested Pipedrive with the free 30-day trial. We did not like the standard layout. It was not customizable to our liking, and it could not perform the functions we were looking for in our daily business workflow.
Chose Kintone
We transferred our data records from google sheets to Kintone. While they aren't very comparable, the amount of tools and analysis that Kintone allowed us to do were far superior to Google Sheets.
Chose Kintone
Again, I came along after the implementation of Kintone. Kintone does provide plenty of customization and personalization within the program without the ability to code HTML.
Chose Kintone
More customizable in my opinion and free, though Kintone has drag and drop which is excellent and my favorite part.
Chose Kintone
Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much.
Chose Kintone
It's more flexible and better looking than its competitors. But the main reason is that after extensive searches for a product that would support our requirements, Kintone was the only one that claimed to be able to do so. After building the project, it works as expected. We …
Chose Kintone
Kintone is the best value for the dollar amount. It is also based on JavaScript (as far as the more in-depth customizations go) so you don’t have to learn a new language. Quickbase was extremely expensive for what it offered and FileMaker Pro required learning their custom …
Chose Kintone
We spent 6 months working with programmers and customer service representatives from ActiveCampaign to try to customize ActiveCampaign for our needs. ActiveCampaign employees finally told us that our use-case was too complicated for their system since it was not designed to do …
Chose Kintone
Previously we used, sequalm access, and something called CSST. None of them were as dynamic or easy to build and update as Kintone.
Chose Kintone
Kintone won out based on a few factors. MS Access can be a good alternative, but you can have trouble with sharing the data when needed. We like the mobile app that Kintone provides as well. Compared to Trello, the price of Kintone was better, considering the differences in …
Chose Kintone
These systems have always lacked customization which is really where Kintone shines. That being said, Salesforce did allow a certain level of customization on a more grand scale for a giant company I worked. for.
Chose Kintone
Salesforce was very difficult to navigate and I couldn't figure out how to use it. Their interface is not very user-friendly. I contacted someone for help and they gave me a very typical business presentation, which was not useful. I figured out how to use Kintone immediately, …
Chose Kintone
Monday.com — I used this in my previous job and loved it for tracking stages and tasks (and I color-code everything), but at the time it was more clunky on raw data. It may have improved in this since then? Kintone is strong on data and I still color-code everything! …
Chose Kintone
We have used RDP, a SalesForce product but you must pay to have any customization done and it is not user-friendly.
Chose Kintone
Kintone allowed me to test its product more fully than other platforms. Scalable pricing was an incentive, as was the ability to create apps to perform diverse functions, like scheduling and project management. Kintone's help documentation enabled me to really play around with …
Features
EmpowerKintone
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Empower
9.0
Ratings
14% above category average
Kintone
8.3
Ratings
6% above category average
Customer data management / contact management8.90 Ratings9.70 Ratings
Workflow management8.80 Ratings9.20 Ratings
Territory management8.80 Ratings8.50 Ratings
Opportunity management9.70 Ratings8.50 Ratings
Integration with email client (e.g., Outlook or Gmail)8.80 Ratings7.00 Ratings
Contract management8.80 Ratings7.00 Ratings
Quote & order management9.90 Ratings7.50 Ratings
Interaction tracking7.80 Ratings00 Ratings
Channel / partner relationship management9.30 Ratings9.30 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Empower
7.8
Ratings
1% above category average
Kintone
9.0
Ratings
15% above category average
Case management8.30 Ratings9.60 Ratings
Call center management7.80 Ratings00 Ratings
Help desk management7.20 Ratings8.50 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Empower
6.1
Ratings
24% below category average
Kintone
8.0
Ratings
3% above category average
Lead management7.10 Ratings8.00 Ratings
Email marketing5.20 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Empower
8.3
Ratings
7% above category average
Kintone
8.9
Ratings
14% above category average
Task management8.00 Ratings9.00 Ratings
Billing and invoicing management8.80 Ratings00 Ratings
Reporting8.00 Ratings8.80 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Empower
9.2
Ratings
18% above category average
Kintone
8.1
Ratings
6% above category average
Forecasting8.80 Ratings00 Ratings
Pipeline visualization9.80 Ratings8.30 Ratings
Customizable reports8.80 Ratings8.00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Empower
5.8
Ratings
28% below category average
Kintone
8.9
Ratings
15% above category average
Custom fields6.70 Ratings9.20 Ratings
Custom objects6.10 Ratings9.00 Ratings
Scripting environment3.40 Ratings00 Ratings
API for custom integration7.10 Ratings8.60 Ratings
Security
Comparison of Security features of Product A and Product B
Empower
7.3
Ratings
14% below category average
Kintone
9.5
Ratings
12% above category average
Single sign-on capability6.20 Ratings00 Ratings
Role-based user permissions8.30 Ratings9.50 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Empower
9.8
Ratings
26% above category average
Kintone
-
Ratings
Social data9.80 Ratings00 Ratings
Social engagement9.70 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Empower
7.4
Ratings
2% below category average
Kintone
8.5
Ratings
12% above category average
Marketing automation6.60 Ratings8.50 Ratings
Compensation management8.20 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Empower
6.6
Ratings
15% below category average
Kintone
9.3
Ratings
19% above category average
Mobile access6.60 Ratings9.30 Ratings
Best Alternatives
EmpowerKintone
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
Enterprises
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EmpowerKintone
Likelihood to Recommend
9.4
(0 ratings)
9.7
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
10.0
(0 ratings)
Usability
8.6
(0 ratings)
9.4
(0 ratings)
Availability
-
(0 ratings)
10.0
(0 ratings)
Performance
-
(0 ratings)
10.0
(0 ratings)
Support Rating
8.0
(0 ratings)
9.4
(0 ratings)
Online Training
-
(0 ratings)
10.0
(0 ratings)
Implementation Rating
-
(0 ratings)
6.8
(0 ratings)
Configurability
8.0
(0 ratings)
9.0
(0 ratings)
Ease of integration
-
(0 ratings)
10.0
(0 ratings)
Product Scalability
-
(0 ratings)
10.0
(0 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(0 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
EmpowerKintone
Likelihood to Recommend
I have kept very close watch on my net worth, and Empower was an incredibly useful tool in giving me a relatively updated display aggregating all of my personal accounts. Frustratingly it wasn't able to integrate a mutual fund that I own, but it was able to for everything else
Read full review
I recommend Kintone for companies that need the ability to customize standalone applications or to provide a 'hub' to employees as a jumping-off point. I also recommend Kintone for any company that is drowning in spreadsheets, or is using 10 apps for 10 different purposes - you can consolidate everything into one place. Kintone, I think, needs a larger team for customization as your company grows. If you are a small office of 20 people, using it out of the box will likely be just fine for your needs. If you're working with 200 people out of an office, it'd likely be good to have someone with a bit of CSS, Java, and API experience in order to maximize what you get out of it - though you won't need that if you're keeping it simple.
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Pros
  • Managing the helpdesk tickets.
  • Automatic financial tracking and information.
  • Maintaining management requirements, along with providing a clean interface to end users.
Read full review
  • Flexibility. You can build apps (without coding) to serve a wide range of processes and projects.
  • Ease of use. The interface is intuitive.
  • Training. There are resources readily available to train new users. Even starting from scratch, I felt like I was up to speed in just a few hours.
Read full review
Cons
  • The transfer of payroll information from our payroll software to Empower, without getting charged on both ends.
  • The fees can be a lot
  • Notifying us when a notice or letter is returned to sender, so we can try to find out the new address.
Read full review
  • I feel that Kintone is not well enough known yet. This means that other apps/APIs are not necessarily easy to connect with Kintone. Yes, you can use Zapier though for interfacing with other apps.
  • It would be great if it could give more customized options to change the look and format of certain things. You can make price quote apps, for example, but have to rely on 3rd party apps or programming skills to customize the look and fields.
  • If you make a table as an input field, it cannot connect to other internal Kintone apps for lookups and such.
  • I think there is more potential to make more customized data graphs.
Read full review
Likelihood to Renew
We have had no problems and will stay with Empower for our 401k needs.
Read full review
We have been quite happy with our use of Kintone thus far. We looked at several options before choosing Kintone and believe it had the best value and best features, while allowing for complete customization, rather than being locked into preformatted apps that may not address exactly what we need or be more than what we need.
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Usability
I love how it can aggregate most of my personal accounts, but my mutual fund account that I have with a wealth management firm from home won't integrate with it for some reason.
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I love everything bout it. I love that if there is something I don't feel is working well enough, we are able to change it. The ONLY thing I would say is that if you were able to make it so every time I click on anything in the website/app it stayed in the same page, that would be great, but I don' think it is possible and I think this is due to using so many external APIs
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Reliability and Availability
No answers on this topic
Yes, it is always available
Read full review
Performance
No answers on this topic
No issues.
Read full review
Support Rating
Had a past participant from 20 years ago, receive a letter from the government saying they might have a retirement account. Empower helped this employee and I didn't have to play detective concerning this person. They back tracked to Merrill Lynch to find this former participant and help her. I was impressed.
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I am very happy with Kintone and support it fully. I think that it is a great place for any company that wants to create a platform for better management. It is easy to use and pretty affordable. It is straightforward and has many tools that can be used by anyone. There are many helpful tutorials available too to guide users
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Online Training
No answers on this topic
The training was seamless and easy to follow
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Implementation Rating
No answers on this topic
Everyone has their own tastes of things and way they want to work. Asking them to adapt to the changes with the new tools or apps is always difficult. We would want to start with a very small but best example within the organization, which in our case was that the employees will not be bothered by the bosses by being asked to find the documents, status of the progresses, or major things/requests/projects.
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Alternatives Considered
It stood out when compared for features, legacy, customer support, and on-premises deployment.
Read full review
I don't know if this is the right Salesforce platform we used, but it was way too clunky and not built for the metrics we actually wanted to collect. Kintone doesn't have all the bells and whistles of Salesforce, but I don't really need them. For our small organization's needs, we needed something a little smaller and a little more versatile.
Read full review
Scalability
No answers on this topic
I could see this work for all departments if implemented correctly.
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Return on Investment
  • It has improved employee experience and is a good tool for management to track things.
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  • It used to take us 15-20 minutes to create a quote for a client. It now takes less than 3.
  • It allows a few of our employees to work remotely, which was essentially impossible prior.
  • We can see raw data for success/failure rates, which we actively use in our employee review process.
Read full review
ScreenShots

Kintone Screenshots

Screenshot of a view of apps from the portalScreenshot of 4 ways to build an appScreenshot of the drag and drop interfaceScreenshot of business app viewsScreenshot of Kintone appearing across desktop, and mobile