Item: Kintone
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

The main use is to manage sales leads and serve as a customer, product, and document database. It is also a versatile tool for communication. In the past, a lot of information is stored separately and in different places which make it hard for employees (especially new hires) to find everything. This organizes everything in one place and acts as a historical database for everything.

Pros and Cons

You can customize different fields to fit your specific needs. Most CRM's have set fields with not many options to change the layout, input fields, etc. However, Kintone gives a lot of flexibility.
It allows you to create different spaces for separate divisions or even personal spaces for your own apps/things.
Useful chat/communication features.

I feel that Kintone is not well enough known yet. This means that other apps/APIs are not necessarily easy to connect with Kintone. Yes, you can use Zapier though for interfacing with other apps.
It would be great if it could give more customized options to change the look and format of certain things. You can make price quote apps, for example, but have to rely on 3rd party apps or programming skills to customize the look and fields.
If you make a table as an input field, it cannot connect to other internal Kintone apps for lookups and such.
I think there is more potential to make more customized data graphs.

Return on Investment

Company records can all be in one place that is easily organized. Reduces the risk of losing data/info. from employees leaving and such. Cloud-based with a phone app so can access anywhere for salespeople traveling.
Great export feature to easily generate data for sales reports.
Keep updating the Kintone platform please so that we can customize more features such as the look and layouts.

Support Rating

Kintone people continue to reach out to us for meetings and help whenever required. We can get phone/teleconference support and the staff is super friendly/helpful.

Product Configurability

Very good customized options so please keep adding more features that add flexibility! I can see the potential of Kintone really helping our business.

Alternatives Considered

Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Microsoft Dynamics frequently updates to change layout, functionality, etc. Things then get hard to relearn where everything is and what functions have been added, lost, or replaced. It also didn't add much flexibility to customize.

Key Insights

Do you think Kintone delivers good value for the price?

Yes

Are you happy with Kintone's feature set?

Yes

Did Kintone live up to sales and marketing promises?

Yes

Did implementation of Kintone go as expected?

Yes

Would you buy Kintone again?

Yes

Other Software Used

Microsoft 365 (formerly Office 365), Semrush, Google Ads (formerly AdWords)

Likelihood to Recommend

Gives a lot of flexibility and creativity to customize your apps, workflows, etc. You can update the apps and data fields as your company needs changes and/or revert updates if mistakes are made. Easy to export and import documents. One of the things I hated in Microsoft 365 Dynamics is that the software frequently updates (sometimes drastically) without notice so it takes time to get used to everything. This is a problem for employees with weak computer skills. However, Kintone gives the freedom and flexibility of both words in that we can keep everything the same or make changes to the apps when needed. I guess it would be less appropriate if the platform manager of Kintone doesn't have the time or skill to customize everything. The cookie-cutter apps already made are a little basic. However, the flip side is that you can really create cool features if you are willing to put in the time.

Kintone Allows for Flexibility with a Lot of Custom Options.

Overall Satisfaction with Kintone