Item: Kintone
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

What are the business problems the product addresses > We used Kintone for simple internal requests to solve email efficiency, the difficulty of managing request status, and complications including separate attachments. What is the scope of your use case? > Reimbursemtn request, purchase request, some of the IT-related requests like user addition/modification, permission request, system access request.

Pros and Cons

Easy form creation.
Many templates(form).
Javascript embedding.
Many samples and solutions including other systems' API access.

If the business logic gets complex, only javascript coding works. It might get a headache in the future.
Due to product limitation, small work around is required many times.

Return on Investment

Request handling time gets 50% faster than before due to uniformity of the request.
All data are managed in one place. Easy to keep all statuses.

Support Rating

We didn't use much Kintone support but their online resource was so helpful.

Product Configurability

Very configurable. If you can use Javascript, Kintone can handle so many business problems even if it's fit or not.

Alternatives Considered

Kissflow, FileMaker Pro and Microsoft Power Automate (formerly microsoft flow)

Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much.

Key Insights

Do you think Kintone delivers good value for the price?

Yes

Are you happy with Kintone's feature set?

Did Kintone live up to sales and marketing promises?

Yes

Did implementation of Kintone go as expected?

Yes

Would you buy Kintone again?

Yes

Other Software Used

Microsoft Dynamics AX (Dynamics 365 for Finance and Operations), discontinued, Ironclad, Microsoft 365 (formerly Office 365)

Likelihood to Recommend

If you would like to replace an internal process using an Excel master file or internal request, Kintone should be fit. It's easy to create forms and you can start using the simple system very quickly. In addition, the cost is very attractive compared to other tools. But if the business logic or workflow and conditions of the process get too complicated, you need much coding. Just using javascript simply is totally OK but I feel complicated business logic does not fit with Kintone.

Great low code tool with highly reasonable cost.

Overall Satisfaction with Kintone