Enboarder vs. ServiceNow Now Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Enboarder
Score 8.7 out of 10
N/A
Enboarder headquartered in Sydney offers their HR workflow automation suite with inbuilt employee engagement features. Enboarder is designed to smooth the employee onboarding process, integrating with a wide range of applications including ATS and HR systems (SuccessFactors, SmartRecruiters), electronic signature (e.g. DocuSign, etc), elearning systems (LinkedIn Learning), and collaboration tools (e.g. Slack) toprovide a streamlined employee experience.N/A
ServiceNow Now Platform
Score 8.8 out of 10
N/A
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.N/A
Pricing
EnboarderServiceNow Now Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EnboarderServiceNow Now Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
EnboarderServiceNow Now Platform
Small Businesses
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 7.7 out of 10
Stackby
Stackby
Score 9.3 out of 10
Medium-sized Companies
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 7.7 out of 10
Creatio
Creatio
Score 9.4 out of 10
Enterprises
Vibe HCM
Vibe HCM
Score 4.4 out of 10
Creatio
Creatio
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EnboarderServiceNow Now Platform
Likelihood to Recommend
8.4
(6 ratings)
9.2
(27 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(2 ratings)
Usability
9.0
(1 ratings)
8.7
(20 ratings)
Support Rating
10.0
(2 ratings)
8.5
(21 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.4
(7 ratings)
Professional Services
-
(0 ratings)
8.2
(3 ratings)
User Testimonials
EnboarderServiceNow Now Platform
Likelihood to Recommend
Enboarder
Enboarder is well suited in the following scenarios: 1. Create a better learning experience through remote training modules. 2. Creating an effective and measurable onboarding experience. 3. Creating a sense of community, belonging, and a safe space. 4. Helps with communication in large teams across regions and countries. 5. Automate daily boring schedules and tasks. 6. Monitor NPS scores and take corrective actions.
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ServiceNow
ITSM is straight forward creation of Incidents and Requests. It can get more confusing as you layer more modules on top of it with event management, risk, project, etc. It also becomes more costly as everything is a different license. Integration between other external applications is very easy to do with their API. You can easily create endpoints for external apps to talk to or create REST messages for the platform to reach out directly.
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Pros
Enboarder
  • Highly engaging and discussion proceedings.
  • Successful integration with various platforms such as those of recruitment and collaboration.
  • Well defined business operations or roles of every employee.
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ServiceNow
  • The best ITSM management just in 1 tool.
  • User friendly for no IT people when they must raise a IT issue.
  • It offer very good workflow during incident or request item.
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Cons
Enboarder
  • Content editor. It is clunky to use their native editor to format content.
  • Website organization. Many important features are hidden and hard to find.
  • Website navigation. It's challenging to edit one place in a workflow without losing your place in the website where you were before.
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ServiceNow
  • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
  • Tutorials on how to be the best at reporting in servicenow
  • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
  • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
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Likelihood to Renew
Enboarder
No answers on this topic
ServiceNow
While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
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Usability
Enboarder
Really easy to get started, largely drag and drop. If you get stuck, the support team is always there to help!
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ServiceNow
It provides a lot of modification options which is wonderful for certain team usage but becomes too much of a job when it comes to the Service Desk. Also on the app support side, since too much information can be carried, it affects the GUI and makes it complex.
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Support Rating
Enboarder
It all started when they first contacted us to trial the product - it was the best vendor pitch that I had encountered in over 20 years. It turned out to be a great reflection of the whole team we worked with during the implementation and ongoing stages. They are highly responsive to your needs and requests and open to supporting different ways to use their products
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ServiceNow
The platform is provided as a SaaS solution and support from the vendor has been good. There are regular software releases with bug fixes, new features and enhancements, and furthermore we are given the opportunity to fully test these before rolling these new releases out into the production environment to minimise the risk of business disruption
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Implementation Rating
Enboarder
No answers on this topic
ServiceNow
We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
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Alternatives Considered
Enboarder
As an organisation, we have evaluated many Engagement and people connection software before shortlisting and testing these software and finally selecting 1 software. It helps in designing people-centric programs and people engagement. It helps your employees to cut through the clutter and have meaningful conversations. It has a user-friendly interface that helps and encourages employee participation. It helps build a Learning and Development program for all.
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ServiceNow
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
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Contract Terms and Pricing Model
Enboarder
No answers on this topic
ServiceNow
Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
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Professional Services
Enboarder
No answers on this topic
ServiceNow
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
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Return on Investment
Enboarder
  • Better onboarding experience in general.
  • Better connection between IT & HR.
  • Better overview for people of what to do when they start at Just Eat Takeaway.
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ServiceNow
  • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
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