Likelihood to Recommend Enboarder is well suited in the following scenarios: 1. Create a better learning experience through remote training modules. 2. Creating an effective and measurable onboarding experience. 3. Creating a sense of community, belonging, and a safe space. 4. Helps with communication in large teams across regions and countries. 5. Automate daily boring schedules and tasks. 6. Monitor NPS scores and take corrective actions.
Read full review Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Read full review Pros Highly engaging and discussion proceedings. Successful integration with various platforms such as those of recruitment and collaboration. Well defined business operations or roles of every employee. Read full review The best ITSM management just in 1 tool. User friendly for no IT people when they must raise a IT issue. It offer very good workflow during incident or request item. Read full review Cons Content editor. It is clunky to use their native editor to format content. Website organization. Many important features are hidden and hard to find. Website navigation. It's challenging to edit one place in a workflow without losing your place in the website where you were before. Read full review Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform Tutorials on how to be the best at reporting in servicenow Guided tour functionaltiy is a bit rigid and could use more workflow capabilities Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion. Read full review Likelihood to Renew Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
Read full review Usability Really easy to get started, largely drag and drop. If you get stuck, the support team is always there to help!
Read full review As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
Read full review Support Rating It all started when they first contacted us to trial the product - it was the best vendor pitch that I had encountered in over 20 years. It turned out to be a great reflection of the whole team we worked with during the implementation and ongoing stages. They are highly responsive to your needs and requests and open to supporting different ways to use their products
Read full review We have many levels of interaction with ServiceNow. The first line of support sometimes is not equipped to resolve more complex issues, but the escalation process is clearly defined and followed with limited friction. Our account team is very responsive and willing to brainstorm ideas to improve and increase usage. We also have direct interaction with product teams to see previews of new features and at times to provide input to influence implementation details.
Jeff Lowenthal Service Management Portfolio Lead and Enterprise Architect
Read full review Alternatives Considered As an organisation, we have evaluated many Engagement and people connection software before shortlisting and testing these software and finally selecting 1 software. It helps in designing people-centric programs and people engagement. It helps your employees to cut through the clutter and have meaningful conversations. It has a user-friendly interface that helps and encourages employee participation. It helps build a Learning and Development program for all.
Read full review ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
Read full review Contract Terms and Pricing Model 1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
Read full review Professional Services Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Read full review Return on Investment Better onboarding experience in general. Better connection between IT & HR. Better overview for people of what to do when they start at Just Eat Takeaway. Read full review Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected. Read full review ScreenShots