Enboarder headquartered in Sydney offers their HR workflow automation suite with inbuilt employee engagement features. Enboarder is designed to smooth the employee onboarding process, integrating with a wide range of applications including ATS and HR systems (SuccessFactors, SmartRecruiters), electronic signature (e.g. DocuSign, etc), elearning systems (LinkedIn Learning), and collaboration tools (e.g. Slack) toprovide a streamlined employee experience.
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ServiceNow Now Platform
Score 9.0 out of 10
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The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
Enboarder is well suited in the following scenarios: 1. Create a better learning experience through remote training modules. 2. Creating an effective and measurable onboarding experience. 3. Creating a sense of community, belonging, and a safe space. 4. Helps with communication in large teams across regions and countries. 5. Automate daily boring schedules and tasks. 6. Monitor NPS scores and take corrective actions.
ITSM is straight forward creation of Incidents and Requests. It can get more confusing as you layer more modules on top of it with event management, risk, project, etc. It also becomes more costly as everything is a different license. Integration between other external applications is very easy to do with their API. You can easily create endpoints for external apps to talk to or create REST messages for the platform to reach out directly.
The ServiceNow performance speed has big room for improvement, as it is quite slow in loading Dashboards with more than 5-6 widgets. We are keeping our ServiceNow version up to date with latest releases.
Usually there are issues with having multiple ServiceNow tabs open in the browser and have different dashboards open in those tabs.
The way of showing a history log of all activities on Incident ticket is not optimal and easy to use or search in and have very old design.
While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
It provides a lot of modification options which is wonderful for certain team usage but becomes too much of a job when it comes to the Service Desk. Also on the app support side, since too much information can be carried, it affects the GUI and makes it complex.
It all started when they first contacted us to trial the product - it was the best vendor pitch that I had encountered in over 20 years. It turned out to be a great reflection of the whole team we worked with during the implementation and ongoing stages. They are highly responsive to your needs and requests and open to supporting different ways to use their products
I was not in the team that take care of the installation of ServiceNow but their feedback was very positive. Go live was done by the planned date and their support at the beginning provided always a timely response. Their customer service is friendly and easy to reach. Today we don't use their customer service anymore because we have an internal IT dedicated to maintaining the system.
We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
As an organisation, we have evaluated many Engagement and people connection software before shortlisting and testing these software and finally selecting 1 software. It helps in designing people-centric programs and people engagement. It helps your employees to cut through the clutter and have meaningful conversations. It has a user-friendly interface that helps and encourages employee participation. It helps build a Learning and Development program for all.
I've used Freshservice which is very similar to ServiceNow. I can definitely say ServiceNow performs better in a larger environment. Freshservice is usually used in smaller organization or less complx environment. Plus the ServiceNow reporting and dashboard features are more accurate than Freshservice. ServiceNow is a bit costly but gives way more features that really helps my organization.
1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Fast implementation of our Sales & Operation/Projects controls and process - tool adapted to our needs, not us to adapt to the tool.
Once we are a consulting/implementation company, our customers are happy to see that we use what we sell, and it is easy to show them how this platform/tool can have an impact on our own business.
