Ensemble Video is an online video platform that simplifies video management and delivers content any time, over a variety of networks.
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Vidyard
Score 7.9 out of 10
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Vidyard is an enterprise video platform built to turn viewers into customers with in-depth insights and robust integrations with different customer relationship management (CRM) and marketing automation platforms.
I'm not sure where Ensemble Video would be less appropriate. We've found it to be very effective for our campus-specific use cases. However, the product is very customizable in how a campus could structure their Ensemble instance to match their organization, and how users may be managed.
Vidyard has been critical for our team in many ways. One way that we didn't realize how much we'd be using it is for training new teammates while we're all working remotely. I frequently use the chrome extension to record a video of how to do something to send to our whole team or certain teammates. There are other products that do that, but this seems to be the most efficient, easiest, and quickest. Vidyard is incredibly useful for both inbound, and outbound sales and marketing strategies. It helps us increase our open and click rate for emails and overall engagement for our customer journey.
Adapting to user needs. Ensemble Video seems to always be listening to their clients needs and suggestions by implementing effective features in every system update. Communication seems to always indicate that these features are driven by requests that their customers have made to improve the service.
Client Support - I have an IT/support background and have had to deal with many vendors and external support. Ensemble is easily the most responsive and effective vendor when it comes to support. When needing certain solutions, they have sent code that was in development and not officially released so I could achieve my goals with project videos. Support is always personal, prompt and effective.
Customization. New templates, video players, account management, and embed options have allowed us to use Ensemble Video in a much more personalized way. Early versions of the service had an "Ensemble feel" but color schemes and logos are now able to be changed for a better organization feel.
User management. Some features are unique to the entire deployment (like authentication sources). It would be great if multiple authentication options could be used across different Ensemble institutions.
Upgrade processes. Though new versions of Ensemble Video are always better, the installation process is very manual and Ensemble Video must be involved directly. Not a weakness, but it would be nice to be able to perform our own upgrades/patches when needed.
Vidyard has truly become an essential part of our organization. It's useful for our day to day communication internally amongst departments and externally with our customers. This platform has allowed us to create knowledge base articles, training portals, webinars and communicate effectively with our customers. We receive raving feedback from customers on how helpful the videos are that they receive. We also like the ability to view metrics, insights, etc. of the videos. Always allows us to pivot accordingly based on the feedback we receive
Vidyard is super easy for new people to pick up - I've never had to spend time explaining the UI or menu, which is a testament so how easy it is. The plugin also makes it quite user-friendly. There's no need to go anywhere else - it's all on the browser.
Absolutely, the unpredictable nature of technology always keeps us on our toes. However, I'm pleased to share that my experience with Vidyard has been remarkably consistent and reassuring. To date, I haven't encountered any instances of service outages. This unparalleled reliability and dependability have instilled a high level of confidence in the platform, making it a stalwart companion in our digital endeavors. While the tech landscape can be uncertain, Vidyard's track record of steadfast performance has truly set it apart.
It performs very well. I have never had any bugs while recording, and none of the videos have been impaired or corrupted. I don't believe it integrates with any other software but you could contact the company to learn more. I am not sure if it is only available on Chrome.
Customer support at Vidyard has always been good. When I first looked into the product, the salesperson took a consultative approach that allowed me to see how Vidyard would benefit our specific use case. Since coming on board, the customer service team has been quick to respond if I have any questions.
The training experience proved to be tremendously valuable. Our dedicated representative exhibited an exceptional level of helpfulness and patience as she skillfully addressed all of our inquiries. Notably, she went beyond merely answering questions, providing us with a wealth of resources and sharing best practices that are pivotal for our success in utilizing the software.Her guidance transcended the boundaries of a conventional training session, empowering us with insights that extend far beyond the immediate
The online training experience proved to be incredibly valuable. Our dedicated representative demonstrated exceptional patience and unwavering support in addressing our queries and requests, which greatly contributed to our learning process. Their guidance was pivotal in helping us navigate the intricacies of the training, ensuring that we absorbed the material effectively.
It's pretty straightforward. The bulk of the work goes on outside of Vidyard - it's the time required to add different videos to your website - that was probably the only difficult part and had nothing to do with Vidyard.
Ensemble Video has succeeded for us where other solutions have failed. It came along exactly when we needed it, for our organization. At the time, we were caught between the push and pull of several different solutions, uploading our videos with the expectation that users would take the time to download and play them, using popular public video streaming services with few settings and options, and forgoing videos altogether. Ensemble Video has taken our myriad needs and provided a platform that addresses all of them.
I've never evaluated another product like Vidyard. I just used screen recordings with RingCentral before, and I remember the file size being very large and having to add the video as an attachment. So this was a major improvement to be able to shoot videos and easily share with my clients.
The product exhibits an exceptional degree of scalability, accommodating diverse usage scenarios across various departments within our organization. This remarkable flexibility has enabled us to harness the software's potential in ways tailored to the unique needs of each team.In particular, the impact on our communication efforts with both potential and existing customers has been truly transformative.
Ease of user contributed content. The videos that users upload to the system can either be automatically published or they can be reviewed by staff before being added to websites and courses. Instead of all these videos living on different sites (YouTube, Vimeo, etc.) we now have a centralized location that we have control over.
LMS Integration - A year ago YouTube changed their policy to not allow direct recording from webcams. This essentially broke the Blackboard Video Everywhere tool that allowed our instructors to post quick comments in class discussions and content areas. While they need to be pre-recorded, the Ensemble Building Block allows our instructors and students to once again upload and post videos, all from directly within the Blackboard content editor.
Flexibility - With the ease of creating user accounts and video libraries, Ensemble Video has become the go to option for Erikson courses, professional development content and project videos. Different departments can have their own account and have control over their libraries without the worry of them viewing or editing other institute content.
We save hundreds of dollars a month because we don't have to send out nearly as many physical samples for customers to review. We can send them a video that shows off the product and they love it!
We have improved conversion rates as a result of using Vidyard to communicate with new leads.
Our sales reps are clearly more engaged in the sales process. Each week we discuss how Vidyard helped them win a deal.
