Vidyard improved sales and boosted our company's rep
Overall Satisfaction with Vidyard
We have our sales reps using Vidyard as a way to communicate with current and potential clients. It's a great way to build trust with a new customer because they can see the rep and feel more comfortable speaking with them on the phone. It's especially great because it helped us reduce the number of product samples we needed to send out. With a video, a rep can show customer's previous jobs that we've done or they can compare two products side-by-side. This has saved us not only money but a great deal of time and effort. And it's an immediate way for customers to see a product.
Pros
- So easy to edit a video.
- Helps us communicate with customers.
- Very user-friendly.
- Excellent customer support!
- Helpful marketing emails and newsletters.
Cons
- Libraries vs. channels was tough to navigate at first.
- It would be cool to have even more video editing tools.
- We save hundreds of dollars a month because we don't have to send out nearly as many physical samples for customers to review. We can send them a video that shows off the product and they love it!
- We have improved conversion rates as a result of using Vidyard to communicate with new leads.
- Our sales reps are clearly more engaged in the sales process. Each week we discuss how Vidyard helped them win a deal.
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