HELPFUL TOOL FOR CUSTOMER RETENTION AND GROWTH!

Vidyard is a daily tool used within our Customer Success Department. Whether it's sending how-to videos for customers, welcome videos, or even conference videos--we love the platform.

I wouldn't really change anything. The rollout was efficient and easy for our teams that use the software. I would love to see more of how other customers use the software for their business. It would give us more ideas on how to grow, expand and be creative in how we use it on a daily basis.

I had the opportunity to undergo online training, although I must note that the product can indeed be navigated and learned without formal training. However, based on my experience, I wouldn't wholeheartedly recommend this approach to others. Instead, I'd advise opting for a certain level of training to ensure a more comprehensive understanding.While the product's intuitiveness allows for self-guided exploration, structured training can provide a deeper dive into its functionalities and features.

It would be quite advantageous if videos could be stored across multiple folders concurrently. At present, once a video is transferred to a particular folder, it becomes confined solely to that location. However, envisioning a scenario where videos could seamlessly exist in multiple folders simultaneously presents a compelling proposition. This enhanced functionality would afford us greater flexibility in organizing and accessing our content, aligning with the dynamic and interconnected nature of our operations.

No, I think that pretty much sums up my feedback not he configuration piece.

Presently, our organization hasn't felt the need for premium support, primarily owing to the software's inherent user-friendliness and the swift integration it underwent within our operations. The seamless nature of our adoption journey, coupled with the intuitive design of the software, has minimized the necessity for elevated support levels. However, as we continue to evolve and explore avenues for further optimization, we remain open to the prospect of embracing premium support in the future

Regrettably, my interactions with the product's support have yet to transcend into the realm of exceptional assistance. Limited to just two instances of engagement, my concerns have yet to find resolution, casting a shadow on the overall support experience.These encounters have underscored the need for a more comprehensive and effective support mechanism that can swiftly address issues and bring about timely solutions.

The availability of a comprehensive list detailing the systems that integrate seamlessly with the platform would undoubtedly be a valuable asset. This resource would serve as a guiding beacon, providing clarity on the compatibility of various systems with the platform. Armed with this information, we could make well-informed decisions, ensuring that our integration efforts are targeted and efficient. Such a curated list would not only streamline our decision-making process but also minimize the potential for compatibility issues down the line.

Engaging in this particular aspect of the purchase process was not within the realm of my assigned responsibilities. My role didn't encompass involvement in these specific tasks or decisions at that juncture. However, I'm open to sharing insights on other facets of the purchase process or addressing any queries you might have regarding my expertise and experience.

No, from a holistic perspective, the process seems to have unfolded with remarkable smoothness. This sentiment extends not only to the initial purchase but also to the subsequent task of procuring additional seats or licenses, which has proven to be an effortlessly navigable experience. This consistent ease of interaction, both during the initial purchase and subsequent expansions, is a testament to the user-centric approach adopted by the platform. It reinforces the notion that user convenience is at the forefront of their design and operations, contributing to an overall positive engagement.