Epicor Eclipse vs. SYSPRO

The capabilities, when combined with some of the integration offerings, make for a really nice platform. Coming from another company where we had several systems for processing inbound, outbound, e-commerce, sales, etc., it is nice to have everything contained in one system. makes communication within the company easier and teaching easier.

Incentivized

Almost, since day one Syspro has been saving us time and making us more productive as a whole. We have been able to grow our revenue exponentially with keeping our personnel needs at nearly the same level. Syspro is a great system for an organization that has multiple needs like Distribution and Manufacturing and/or multiple locations.

Incentivized

• The order entry process is very smooth, allowing users to see availability and immediately source unavailable items from vendors or other branches with single keystrokes or clicks. You can choose what columns of information display in order entry to help order writers make decisions.
• A set of built-in and unlimited user-defined "queues" allow users to be pro-active - always knowing what needs to be taken care of in real time. A "Trouble" queue, for example, shows a user their orders where the available date is further out than the requested date so they can take action.
• The RF warehouse system directs one or more pickers through the entire process of picking a customer's order and eliminates mistakes through scanning barcodes for both the shelf location and the product. The Carton Packing add-on can be used to verify quantities and products during packing, and product labels that indicate the order shipping information along with the package contents and quantities.

Incentivized

• If you are a small or medium business, SYSPRO is a great fit due to its flexible design. If you perform warehousing and inventory management Syspro performs these functions very well.
• SYSPRO has been around since 1978 and it shows in its development and support. I have been through several re-sellers for our support function, however we have now moved to SYSPRO corporate for our technical support and development/customizations. SYSPRO corporate supports their customers VERY well.
• The SYSPRO interface is highly customizable and nicely laid out. Even with the basic implementation, you can still get off the ground and run without performing too many modifications.
• SYSPRO forms and reporting templates are easy to customize/modify.

Incentivized

• Epicor Eclipse announced sometime back about an Advanced Cycle Count (ACC) feature that our company has waited some time for. While it does work somewhat and the dashboard board is nice, the reporting feature, while on the drop down menus, is woefully inept. It also lacks the ability to separate trouble queues, such as back orders, wrong locations, and other inventory concerns, from the ACC functionality (which in our company is done by different people).
• Customer Support is now ported to another country. We don't care who does it but it adds another step in getting needed concerns addressed and, at times, the dialects can be very hard to understand, hence complicating communication of both problems and solutions involved.
• Time management system is very basic.

Incentivized

• We have been using 6.0 and the security is not so good.
• The program is a bit difficult to learn for rollout
• The Learning Channel could be improved - downloadable mp4's would be nice to include in the program vs moving back and forth to the learning channel. Since the program is difficult to learn, it would be nice to be able to utilize the learning channel within the program. Also, the learning channel is pretty complicated to use.

Incentivized

For several reasons. First, they have used this system for 20 years and to change would be costly, not only for a new system but also to try and train everyone on said new system. Second, the system is ideal for our industry and very easy to learn for any new employees that come into the organization. Third, I'm fairly certain the powers that be wouldn't want to try and learn something new and deal with the usual bugs that go with implementing a new system (the special nuances that each company has that can get overlooked when they are in the process of implementing software).

Incentivized

Most things are there, just need to learn how to find them. Once you know how to dig into something, you can typically find what you are looking for. The report is not great, thankfully, there is the option to add EDA on. EDA is a great tool for reporting and data collection.

Incentivized

I've heard many reports from our users stating how difficult Syspro is to use and navigate. From an average standpoint, the Syspro Administrator has to invest a lot of time in setting up the user for success. Once the groundwork is applied, SYSPRO's overall usability becomes fair easier to the average user.

Incentivized

I haven't experienced any outages in the two years I have been using the system. It is always available as long as the computer is up. The only time I have seen it not be available was on occasions where we lost internet, or power and then we lost access to everything, not just Epicor Eclipse.

Incentivized

Everything in this system moves fairly quickly, that may be in part because we are a small company with only 21 users on the system at a time, or it may just be a the way the Epicor Eclipse works for any size company with any number of users. I can only speak for what I know and say that it is fast for our purposes.

Incentivized

The tier 1 support is trying, and sometimes they are successful. Sometimes they aren't. This topic isn't as black and white as the questions might suggest. Currently their Tier 1 support team is over seas, all items automatically go to Tier 1 and then when they can't help they either escalate it or tell me they need to check with someone else and they will get back to me. If they escalate me to Tier 2, then the issue comes back to the States and the support is usually at a higher knowledge/experience level and it can get resolved fairly quickly. If they don't escalate, then it might take weeks and multiple follow ups on my part before I either get a satisfactory resolution or finally get escalated.

Incentivized

The training classes that I have attended have been top notch. The presenters are extremely knowledgeable on their subject matter, including real-world application of the system. They aren't just software techs training end users, they seem to be end users that have become experts in the over functionality and capabilities of the system.

Incentivized

The on-line training is very good, and it is taught by the same people that do the live in-person training sessions. The difficult part of it is, asking questions about your specific company's nuances or special circumstances. I don't remember if you can access the on-line training sessions after you have taken them for reminders purposes, but if so that is a great asset.

Incentivized

I don't really know about the implementation, it was back in 1998 and I didn't start here until 2016. By the time I started here they had been running it for a number of years and most of the people that were here when it was implemented are no longer here, and the ones that are don't really have much to say about how the implementation went either bad or good.

Incentivized

Most of my experience has been with Epicor's Prophet 21. For most distribution verticals, Prophet 21 is the only way to go. The comparison I've drawn is this: Prophet 21 is like a ferrari. Epicor Eclipse is like a reliable donkey. Both get you from point A to point B but Prophet 21 is going to get you there much quicker and with the kind of insight into your business that will help you thrive.

Incentivized

We evaluated 8 of the top vendors 16 years ago before we selected Syspro and frankly, none of them came close to meeting all of our needs at a reasonable price point. We still look back at that process and think it was one of the best decisions we have ever made.

Incentivized

I don't really know about the scalability. It's the same as it was when I started, I do know that you can buy more user licenses, but I think they come in packs of 5, which can be a problem if you only need 1 and will never use the other 4. But, again I'm not sure on that.

Incentivized

• One of the main positive ROI impacts has been the constant upgrading and adding of new features to keep the software user friendly, relative, and robust.
• Our credit manager has said it has made their job easier with daily reports to catch pricing discrepancies and straighten out before they go to invoice makes us look better.
• With the addition of sale analytics it has given our sales force tools and new approaches to our customer base which has raised profitability.

Incentivized

• Significant returns regarding our ability to quickly process orders - both direct entry, EDI and web orders.
• Significant returns through giving us the ability to serve configurable products to our customers - We used the product configurator to accomplish this.
• Simplifies the shipping process and makes it easy for us to process shipments.
• Significant returns in terms of automation and cutting down on expense.

Incentivized