Epicor ECM vs. PinPoint Document Management Software (DMS)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Epicor ECM
Score 7.5 out of 10
N/A
Epicor ECM is based on docStar, a document management software offering that was acquired by Epicor in 2017.N/A
PinPoint DMS
Score 9.0 out of 10
N/A
PinPoint DMS, from LSSP Corporation, is presented as a fully customizable, non-technical approach to storing and editing files with built-in workflow, onboarding, and retention management.
$17
per month
Pricing
Epicor ECMPinPoint Document Management Software (DMS)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Epicor ECMPinPoint DMS
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Epicor ECMPinPoint Document Management Software (DMS)
Features
Epicor ECMPinPoint Document Management Software (DMS)
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
Epicor ECM
9.4
4 Ratings
15% above category average
PinPoint Document Management Software (DMS)
-
Ratings
Content capture & imaging9.04 Ratings00 Ratings
File sync, storage & archiving9.04 Ratings00 Ratings
Document management9.04 Ratings00 Ratings
Records management10.04 Ratings00 Ratings
Content search & retrieval10.04 Ratings00 Ratings
Enterprise content collaboration9.03 Ratings00 Ratings
Content publishing & creation9.02 Ratings00 Ratings
Security, risk management & information governance9.94 Ratings00 Ratings
Contract lifecycle management9.03 Ratings00 Ratings
Automated workflows9.94 Ratings00 Ratings
Artificial intelligence9.01 Ratings00 Ratings
Mobile support10.02 Ratings00 Ratings
Integration9.93 Ratings00 Ratings
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Epicor ECMPinPoint Document Management Software (DMS)
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User Ratings
Epicor ECMPinPoint Document Management Software (DMS)
Likelihood to Recommend
10.0
(7 ratings)
9.0
(1 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
9.9
(3 ratings)
9.0
(1 ratings)
User Testimonials
Epicor ECMPinPoint Document Management Software (DMS)
Likelihood to Recommend
Epicor Software
It is well suited for billing service storage and retrieval. It ends the need to pay extra for a storage space. It also makes for easy cleanup of files on a yearly basis.
Read full review
LSSP Corporation (PinPoint DMS)
Pinpoint is great if you have a lot of documents that need to be organized in a specific way. It works really well for our organization which has to go through an annual audit. Anything the auditors might need can be easily found and emailed to them with only a few clicks of the mouse rather than digging through file cabinets and storage boxes
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Pros
Epicor Software
  • Templates - By being able to create templates for each document type, it made organizing files much easier. It also made the titles similar in format, which also allows for better organization.
  • We were able to scan documents directly into docStar, which helped us eliminate extra steps. For example, if we were missing a page from a document, and we received it at a later time, we could scan just that page into docStar as opposed to scanning the entire document again.
  • The functionalities are straight forward, so it is not hard to use the docStar system.
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LSSP Corporation (PinPoint DMS)
  • Workflows
  • Document searching
  • customization
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Cons
Epicor Software
  • Cost is an issue, pricey for what it's essentially glorified cloud storage.
  • No ability to lookup vehicles by stock number or phone number.
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LSSP Corporation (PinPoint DMS)
  • I would like to see more functionality with the contact manager system
  • We still haven't been able to master the automatic filing feature
  • It is difficult to make changes to the setup after you have been using it a while, kind of stuck with the way you organize things.
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Usability
Epicor Software
No answers on this topic
LSSP Corporation (PinPoint DMS)
It does take some time to learn about all of the features and systems within Pinpoint. It is also slightly difficult to set up, however, we have invested a lot of time into making it work for our organization and we don't regret that investment at all. The Pinpoint staff has always been very helpful and accommodating to anything we need.
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Support Rating
Epicor Software
Our support for DocStar has been phenomenal! They are always prompt, courteous, and effective. We have never had a bad experience with the support staff and they are always available when we need their help.
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LSSP Corporation (PinPoint DMS)
The support team with Pinpoint is wonderful. I have always had all of my questions answered in a very timely manner by someone who knows my system and understands our goals. I always feel listened to and our problems are taken care of. I enjoy the option to email for assistance or jump on a quick conference call to talk about an issue
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Alternatives Considered
Epicor Software
A former employee of our company chose DocStar after much research and Q&A with the DocStar seller. I believe she truly put a lot of time/effort into choosing this system, but the end result is that it is not a good match for our company. After reviewing her notes, I believe she chose the system due to its ability to be customized through the template system
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LSSP Corporation (PinPoint DMS)
No answers on this topic
Return on Investment
Epicor Software
  • We have saved almost 10,000 dollars a year just in toner cost. We had to implement some up front cost for tablets and other computer aspects but the initial cost of this was about 3,000 to 4,000 dollars. docStar has saved us an instrumental amount of money and will so in the future as well.
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LSSP Corporation (PinPoint DMS)
  • Saves time
  • Saves money
  • Increased audit performance
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ScreenShots