Item: PinPoint Document Management Software (DMS)
Rating: 9
Author: Nicole McKinnon

Overall Satisfaction with PinPoint Document Management Software (DMS)

Use Cases and Deployment Scope

Our organization uses pinpoint across our entire organization including all of our subsidiary organizations. It keeps all of our documents organized and searchable and has eliminated the need to search our physical file room for folders and paper documents. It has saved time and money. We also have workflows set up to streamline some of our financial processes.

Pros and Cons

Pros

Workflows
Document searching
customization

Cons

I would like to see more functionality with the contact manager system
We still haven't been able to master the automatic filing feature
It is difficult to make changes to the setup after you have been using it a while, kind of stuck with the way you organize things.

Return on Investment

Saves time
Saves money
Increased audit performance

Key Insights

Do you think PinPoint Document Management Software (DMS) delivers good value for the price?

Yes

Are you happy with PinPoint Document Management Software (DMS)'s feature set?

Yes

Did PinPoint Document Management Software (DMS) live up to sales and marketing promises?

Yes

Did implementation of PinPoint Document Management Software (DMS) go as expected?

Yes

Would you buy PinPoint Document Management Software (DMS) again?

Yes

Other Software Used

MIP Fund Accounting (formerly Abila MIP), TenantCloud, isolved

Likelihood to Recommend

Pinpoint is great if you have a lot of documents that need to be organized in a specific way. It works really well for our organization which has to go through an annual audit. Anything the auditors might need can be easily found and emailed to them with only a few clicks of the mouse rather than digging through file cabinets and storage boxes

PinPoint DMS Feature Ratings

PinPoint Document Management Software (DMS) Support

Support Rating

The support team with Pinpoint is wonderful. I have always had all of my questions answered in a very timely manner by someone who knows my system and understands our goals. I always feel listened to and our problems are taken care of. I enjoy the option to email for assistance or jump on a quick conference call to talk about an issue.

Using PinPoint Document Management Software (DMS)

Usability

It does take some time to learn about all of the features and systems within Pinpoint. It is also slightly difficult to set up, however, we have invested a lot of time into making it work for our organization and we don't regret that investment at all. The Pinpoint staff has always been very helpful and accommodating to anything we need.

Comments

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Great for complex governmental agencies