Epicor Prophet 21 is an ERP for distributors, allowing companies to manage their supply chain with one ERP, with industry-specific functionality, cloud-based applications to modernize operations, connected ecosystems to ensure visibility across the organization and AI-infused solutions to drive efficiencies.
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SIX ERP
Score9.1 out of 10
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SIX ERP is an enterprise solution used to manage a company with a single solution incl. It includes modules like CRM, HRM, Project Management, Warehousing, Sales Management, Invoicing, Accounting, and Payroll. Every SIX ERP module is fully integrated, so data is centrally…
Epicor seems to handle order management very well. The process flows from start to finish smoothly and is easy to learn. Regarding service orders and related jobs, the process is not intuitive and is very clunky. Locating all the details of a service order is difficult and definitely requires training from someone experienced with the system to learn how to navigate it. Ensuring everything is entered for billing and/or follow-up needs for service orders isn't always easy, from what I have seen. I don't work much with the service orders side of our operations, but what I have seen has given me the solid impression that there are areas for improvement.
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I can really encourage every start-up that is a little further to explore SIX ERP. With the pricing it might be also the best solution on the market right now for SMEs (we did extensive comparisons and SIX was by far superior to other choices, paid and open-source). But also considering the vast modules and the extensive features with warehousing, project management etc. it is great for large corporations as only those can really make use of the extensive features. I guess also bigger corporations will love how easy it is to integrate systems, which could save a lot of money. Especially in comparison to Microsoft, Oracle or SAP the integration costs what I have seen as a consultant are ridiculously high in comparison of the SIX costs. So highly reccomended for every business owner to at least have SIX on the short list and check it out. We love it!
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Some background technologies are still a bit behind the current development technologies in the market.
Only started offering a Web-based front end to Prophet 21 in the past year, and it still has a number of limitations not present in the client-based program
When new iterations/version are released, there are often significant bugs that require opening Support Requests
Epicor (P21) Support is still not the most responsive or efficient
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I've used Epicor Prophet 21 for about 12 years (in various iterations). It started out as CommerceCenter by Prophet 21 then became Prophet 21 by Activant and then Prophet 21 by Epicor. So frequently, when a software company is acquired, it stops being great. That has not been the case with Epicor Prophet 21. Over the years they've been under Epicor, the product has just gotten better and better, with major extensibility enhancements and new mobile components coming online.
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We don't just want to renew it, we are just in the process of evaluating a second license for the new platform MoreThanDigital Insights. So we will definitely stay with SIX ERP and we are looking forward to also seeing the evolution of the system plus grow ourselves with the system as it has unlimited users.
Too many tabs and hard for users to understand where to click - took a year to get comfortable entering sales orders, and I'm pretty good with technology - I can't imagine for others who aren't as comfortable. Not clear who to go to for help - limited help files, especially for process transactions.
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It was one of the best ERP interfaces we have seen so far. Fast, easy, love the shortcuts, and also web-first, with not much resource usage. So highly reccomended to make a demo there and just see it for yourself. We also love the custom dashboards, quick shortcuts in many areas and pages and that it was fast to onboard our employees and all of our volunteers quickly. (more work, less explaining)
When hosted locally, you don't have to worry about outages unless the power goes out and the battery backups fail. It can also be hosted in the cloud which is as reliable as your internet connection. There's really no concern for outages in the software by itself. Outages are controlled by external factors.
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I do feel like there are some screens and reports that could be streamlined. Prophet 21 likes to load features all at once when going into a program but a quicker load time into order entry, for example, is worth having a little latency while a non-essential tab that doesn't get used very often is opened.
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Many times, I am asked the same questions I already put in the case. Or am given a KB to look at that I've already tried. Or other times I do not understand what the technician is asking me to do so I will ask for help repeatedly going back and forth. Contacting us and setting up a call is easiest but sometimes the scheduling takes time and the case just sits there stagnant. They have usually solved most of my cases though
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The founder Dr. Andreas Maier was super helpful and tried to really help us as a start-up to get up and running fast as well as implementing our new platform with the ERP. Great work of him and his team! Especially the many updates every months are also a great plus; fascinating how much is being integrated - just like Marketing Automation
The on-site training was great. I give it a 9 because the trainer was a chain smoker who had to excuse herself a lot to smoke. Kind of unprofessional. She was a very good trainer though.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I had a great time with the online training. Most of the online trainings were live which meant you had opportunity to interact with instructors. I liked trying to derail them by posting funny comments to the chat window. The only complaint I had about these is they weren't recorded for later use. Well, another complaint is that they were sometimes too short.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The overall implementation is smooth. Prophet 21 sends someone on-site for as many days as you need them to step through the initial implementation. Data conversion is the biggest trick. Make sure you get help with that portion of implementation. Also, be sure to offer plenty of training incentives to keep people coming back for more training. A little money spent up front will save you tons of headaches later.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I have not looked at them in detail, but have received a lot of positive comments through out the industry, we're on the fence in regards to viability of cloud based solutions, but from the information we have received it seems like NetSuite has developed a good solution for the industry.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We screened over 20 different solutions from local and international ERP providers. Especially the costs to scale, the easy integration and the vast functionalities were unbeatable at the price it offers. Another big plus-point was the nice interface and that it really works fast and frictionless. Some of the other systems were really slow and tedious to handle. So our team was quite happy with how easy SIX was to use.
Prophet 21 is very reliable. The database is robust and well designed. The application is also hard to break. If there's one feature I don't like, it's that they haven't accounted for the dreaded single quote. That's kind of the bane of Microsoft SQL's existence. They need to escape that character in every field that will accept it in the system. Otherwise, the system throws all kinds of errors and many times will crash.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
