Eracent IT Management Center (ITMC) vs. TOPdesk
Eracent IT Management Center (ITMC) vs. TOPdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Eracent ITMC | N/A | Eracent in Ottsville, Pennsylvania offers their IT Management Center (ITMC) suite to provide both ITAM and SAM with license optimization capabilities. | N/A | |
TOPdesk | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | N/A |
Eracent IT Management Center (ITMC) | TOPdesk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed. | ||||||||||||||
More Pricing Information |
Eracent IT Management Center (ITMC) | TOPdesk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Eracent IT Management Center (ITMC) | TOPdesk | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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Eracent IT Management Center (ITMC) | TOPdesk | |
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Small Businesses | ConnectWise RMM Score 7.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | ManageEngine ServiceDesk Plus Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ManageEngine ServiceDesk Plus Score 9.3 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Eracent IT Management Center (ITMC) | TOPdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (195 ratings) |
Likelihood to Renew | - (0 ratings) | 8.8 (107 ratings) |
Usability | - (0 ratings) | 9.6 (27 ratings) |
Availability | - (0 ratings) | 9.1 (9 ratings) |
Performance | - (0 ratings) | 8.1 (9 ratings) |
Support Rating | - (0 ratings) | 8.7 (164 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (15 ratings) |
Configurability | - (0 ratings) | 8.7 (8 ratings) |
Ease of integration | - (0 ratings) | 8.2 (16 ratings) |
Product Scalability | - (0 ratings) | 9.1 (9 ratings) |
Vendor post-sale | - (0 ratings) | 8.9 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (7 ratings) |
Eracent IT Management Center (ITMC) | TOPdesk | |
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Likelihood to Recommend | Eracent No answers on this topic | TOPdesk |
Pros | Eracent No answers on this topic | TOPdesk |
Cons | Eracent No answers on this topic | TOPdesk |
Likelihood to Renew | Eracent No answers on this topic | TOPdesk |
Usability | Eracent No answers on this topic | TOPdesk |
Reliability and Availability | Eracent No answers on this topic | TOPdesk |
Performance | Eracent No answers on this topic | TOPdesk |
Support Rating | Eracent No answers on this topic | TOPdesk |
In-Person Training | Eracent No answers on this topic | TOPdesk |
Online Training | Eracent No answers on this topic | TOPdesk |
Implementation Rating | Eracent No answers on this topic | TOPdesk |
Alternatives Considered | Eracent No answers on this topic | TOPdesk |
Scalability | Eracent No answers on this topic | TOPdesk |
Return on Investment | Eracent No answers on this topic | TOPdesk |
ScreenShots |