Esker vs. KwikTag

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Esker
Score 8.8 out of 10
N/A
Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations.N/A
KwikTag
Score 7.0 out of 10
N/A
KwikTag is a document management software offering from ImageTag. It includes features such as allowing users to hack through repetitive, manual tasks and document clutter and automate document and data workflow. and Additionally, KwikTag allows users to intelligently organize paper and electronic documents to inform business decisions and deliver instant auditability from a web browser or within Microsoft Dynamics ERP..N/A
Pricing
EskerKwikTag
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EskerKwikTag
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
EskerKwikTag
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Medium-sized Companies
MSB Docs
MSB Docs
Score 9.7 out of 10
MSB Docs
MSB Docs
Score 9.7 out of 10
Enterprises
M‑Files
M‑Files
Score 9.2 out of 10
M‑Files
M‑Files
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EskerKwikTag
Likelihood to Recommend
10.0
(17 ratings)
9.0
(1 ratings)
Usability
5.5
(2 ratings)
-
(0 ratings)
Support Rating
8.9
(10 ratings)
-
(0 ratings)
User Testimonials
EskerKwikTag
Likelihood to Recommend
Esker
Esker On Demand is great for Sales Order Processing order creation. We use it with web services. It can make table read calls, test order creations (simulate order), and help with order creation. They are also working on change order management, but if you have multiple order entry methods or touch points, this feature may not be usable for your company.
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ImageTag
Works fine for accounting but we've found workflow capabilities are limited for those who aren't using our accounting system. License seats need to be concurrent instead of user specific.
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Pros
Esker
  • Esker makes automated invoice sending very easy
  • Esker tracks the sending of documents & records whether or not the message was successful
  • Esker offers various reports that can be very helpful
  • Esker stores all of our customers' contact info on the cloud, and it can be accessed from anywhere
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ImageTag
  • Helps keep track of multiple vendors' receipts and invoices.
  • The integration with GP accounting is particularly helpful and it's why we chose the system.
  • Users find the system easy to understand.
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Cons
Esker
  • We can't enter credit memos in Esker. Need to enter in SAP and then link.
  • PO invoices that were trained to go into the PO bucket, route into the non-PO buckets.
  • Freight invoices that have had hundreds going into the non-PO bucket have a tendency to route to the PO-bucket because a PO number is referenced on page 7.
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ImageTag
  • It would be nice if we could automatically email invoices from KwikTag to responsible parties for approval.
  • Need to provide a web interface that doesn't use up a license seat so other members than KwikTag users can view documents that go with what's been charged to their budget.
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Usability
Esker
Esker does everything that it promises to do, but it is very hard to figure out. I am a very tech-savvy person, but I needed extensive training to be able to use the basic functions of Esker. Once you know what you're doing, it's not too hard, but I don't understand why they couldn't make it easier to use.
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ImageTag
No answers on this topic
Support Rating
Esker
They have been very helpful and the online support site is awesome. They keep the site up to date with the latest changes and present challenges to keep learning the new updates to keep things entertaining. They are overall a great crew to work with
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ImageTag
No answers on this topic
Alternatives Considered
Esker
I have listed a few that we considered but there were many more in the initial assessment, Esker was priced well and had the best user interface. Was really easy to use and the implementation process was well designed. It was a system that could handle a two tiered delegations of authority for project expenditure and operational expenditure.
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ImageTag
We use Laserfiche for our legal and membership services departments. Laserfiche is a full blown workflow and document management system that runs on our own SQL server. Therefore we have much more control of how it's set up and we can customize it more easily.
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Return on Investment
Esker
  • We now have reporting available down to the individual field level (changes, errors, etc) and can calculate cost to serve.
  • It replaced on-premise hardware with cloud SaaS that is more cost effective and risk adverse.
  • It is more intuitive; we can put new hires on order entry and experience less user errors. As a solution owner who fixes problems and answers questions, I don't find myself having to "think" about Esker and it has become a smaller part of my job now that end-users are more self-sufficient.
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ImageTag
  • KwikTag has taken a large burden off our AP staff.
  • Documents are readily available for retrieval without having to scan through directories full of files or boxes of paper.
  • Would like to see the ability for others to at least search and view documents.
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ScreenShots