Overall Satisfaction with Esker
Esker is used by our Billing & Accounts Receivable departments. The billing team uses Esker to store customer contact info & to send the invoices out each month. The accounts receivable team uses Esker to look up contact info, to see when invoices were sent, & to verify that the invoices went through successfully.
- Esker makes automated invoice sending very easy
- Esker tracks the sending of documents & records whether or not the message was successful
- Esker offers various reports that can be very helpful
- Esker stores all of our customers' contact info on the cloud, and it can be accessed from anywhere
- The website can be very slow to load at times
- I do not like the layout of the website. Many useful fields , such as contact info, are hard to find.
- I question the accuracy of the tracking feature. I have had many customers swear up & down that they did not receive our invoice even when Esker says it was successful.
- Esker has improved our DSO by getting invoices out to our customers promptly.
- Esker does make certain tasks take longer due to the poor organization of the website.
Using Esker
Pros | Cons |
---|---|
Consistent | Do not like to use Unnecessarily complex Difficult to use Requires technical support Not well integrated Slow to learn Cumbersome Feel nervous using Lots to learn |
- Document sending
- Document storing
- Navigation the site is ridiculously cumbersome
- Everything loads slowly