Loving my Esker!
September 01, 2020

Loving my Esker!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Esker

I work in the AP Department and we starting using it about 3-4 years ago to help streamline the processing of invoices. It has saved us a lot of time, and the reporting is a great feature!
  • Reporting - so many options.
  • Customer Service - Get back right away.
  • Audit trail of approvals and comments.
  • We can't enter credit memos in Esker. Need to enter in SAP and then link.
  • PO invoices that were trained to go into the PO bucket, route into the non-PO buckets.
  • Freight invoices that have had hundreds going into the non-PO bucket have a tendency to route to the PO-bucket because a PO number is referenced on page 7.
  • Our number of invoices that we processed has increased, so using Esker has saved time by not having to shuffle papers around for approvals. Having it automated has helped.
I don't recall the other three companies that we looked at. One major reason we went with Esker is because it is local.
Their customer service is off the charts! They respond immediately and will find a solution.

Do you think Esker delivers good value for the price?

Yes

Are you happy with Esker's feature set?

Yes

Did Esker live up to sales and marketing promises?

Yes

Did implementation of Esker go as expected?

No

Would you buy Esker again?

Yes

Esker works with you to get it where you need it to be.