Loving my Esker!
September 01, 2020
Loving my Esker!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Esker
I work in the AP Department and we starting using it about 3-4 years ago to help streamline the processing of invoices. It has saved us a lot of time, and the reporting is a great feature!
Pros
- Reporting - so many options.
- Customer Service - Get back right away.
- Audit trail of approvals and comments.
Cons
- We can't enter credit memos in Esker. Need to enter in SAP and then link.
- PO invoices that were trained to go into the PO bucket, route into the non-PO buckets.
- Freight invoices that have had hundreds going into the non-PO bucket have a tendency to route to the PO-bucket because a PO number is referenced on page 7.
- Our number of invoices that we processed has increased, so using Esker has saved time by not having to shuffle papers around for approvals. Having it automated has helped.
I don't recall the other three companies that we looked at. One major reason we went with Esker is because it is local.
Do you think Esker delivers good value for the price?
Yes
Are you happy with Esker's feature set?
Yes
Did Esker live up to sales and marketing promises?
Yes
Did implementation of Esker go as expected?
No
Would you buy Esker again?
Yes
Comments
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