Likelihood to Recommend
Esker On Demand is great for Sales Order Processing order creation. We use it with web services. It can make table read calls, test order creations (simulate order), and help with order creation. They are also working on change order management, but if you have multiple order entry methods or touch points, this feature may not be usable for your company.
Read full review
Negotiatus is well suited for multi-location--many locations doing the same thing, such as a franchise model. However, if you really want to have tight control on costing, the reporting is not robust enough that, with scale, it would make more sense to bring this in house and create your own vendor relationships
Read full review Pros Esker makes automated invoice sending very easy Esker tracks the sending of documents & records whether or not the message was successful Esker offers various reports that can be very helpful Esker stores all of our customers' contact info on the cloud, and it can be accessed from anywhere Read full review Consolidated invoicing--Negotiatus consolidates all invoices into one monthly invoice for us to pay by the 15th of the subsequent month. General ledger mapping--products on the platform can be mapped to one or more entities or cost centers through a monthly consolidated file, which has great value when it comes to process efficiency. Ease of use--the platform is fairly easy for both users and administrators. With many locations that are geographically dispersed, it allows us to manage purchasing without an excess training need. Read full review Cons We can't enter credit memos in Esker. Need to enter in SAP and then link. PO invoices that were trained to go into the PO bucket, route into the non-PO buckets. Freight invoices that have had hundreds going into the non-PO bucket have a tendency to route to the PO-bucket because a PO number is referenced on page 7. Read full review Communicating Savings: Negotiatus sells itself on its vendor network--the ability to search for the best possible price according to what is available. However, it is challenging to tell what that savings would have been (e.g., WB Mason vs. Amazon). Speed of Resolution: it sometimes takes a few months to come to a resolution when it comes to analysis/reporting. As they do not have great reporting around savings, we often ask for them to provide some periodic analysis. The account manager will put in the request, but it may not get completed or be up to the appropriate standard due to lack of understanding of the requirements. Cancelled Orders: at some points early on (2+ years ago), many of the orders were cancelled and we were left scrambling to replace them. That has gotten much better. Read full review Usability
Esker does everything that it promises to do, but it is very hard to figure out. I am a very tech-savvy person, but I needed extensive training to be able to use the basic functions of Esker. Once you know what you're doing, it's not too hard, but I don't understand why they couldn't make it easier to use.
Read full review Support Rating
They have been very helpful and the online support site is awesome. They keep the site up to date with the latest changes and present challenges to keep learning the new updates to keep things entertaining. They are overall a great crew to work with
Read full review Alternatives Considered
I have listed a few that we considered but there were many more in the initial assessment, Esker was priced well and had the best user interface. Was really easy to use and the implementation process was well designed. It was a system that could handle a two tiered delegations of authority for project expenditure and operational expenditure.
Read full review Return on Investment We now have reporting available down to the individual field level (changes, errors, etc) and can calculate cost to serve. It replaced on-premise hardware with cloud SaaS that is more cost effective and risk adverse. It is more intuitive; we can put new hires on order entry and experience less user errors. As a solution owner who fixes problems and answers questions, I don't find myself having to "think" about Esker and it has become a smaller part of my job now that end-users are more self-sufficient. Read full review Positive efficiencies (major positive) Negative monthly costs per location Positive control Read full review ScreenShots