Esker vs. SecureDocs, An Onit Product

Esker On Demand is great for Sales Order Processing order creation. We use it with web services. It can make table read calls, test order creations (simulate order), and help with order creation. They are also working on change order management, but if you have multiple order entry methods or touch points, this feature may not be usable for your company.

Incentivized

Powerful features and flexibility on easy data management and the scheduling capability were excellent and unique features which allow quick multiple operations reports building and collaboration ability with SecureDocs Virtual Data Room is nice. Annotation ability is among the best and easy to pull in different files from different products and other data for analytics generation.

Incentivized

• Esker makes automated invoice sending very easy
• Esker tracks the sending of documents & records whether or not the message was successful
• Esker offers various reports that can be very helpful
• Esker stores all of our customers' contact info on the cloud, and it can be accessed from anywhere

Incentivized

• Easy and Fast Setup
• Affordable and transparent pricing
• Allow adding unlimited users
• Allow to store and manage unlimited corporate documents
• 24/7 reliable support
• Suitable for all small and large organization
• Provides the best security through 2FA and encryption.
• OCR technology allows us to search text from images and documents.
• Built-in electronic signature.

Incentivized

• We can't enter credit memos in Esker. Need to enter in SAP and then link.
• PO invoices that were trained to go into the PO bucket, route into the non-PO buckets.
• Freight invoices that have had hundreds going into the non-PO bucket have a tendency to route to the PO-bucket because a PO number is referenced on page 7.

• Everything is cool after a long term training.
• Help to be there 24/7
• Handling of multiple group of files is hard.

Incentivized

Esker does everything that it promises to do, but it is very hard to figure out. I am a very tech-savvy person, but I needed extensive training to be able to use the basic functions of Esker. Once you know what you're doing, it's not too hard, but I don't understand why they couldn't make it easier to use.

Incentivized

They have been very helpful and the online support site is awesome. They keep the site up to date with the latest changes and present challenges to keep learning the new updates to keep things entertaining. They are overall a great crew to work with

Incentivized

I have listed a few that we considered but there were many more in the initial assessment, Esker was priced well and had the best user interface. Was really easy to use and the implementation process was well designed. It was a system that could handle a two tiered delegations of authority for project expenditure and operational expenditure.

Incentivized

SecureDocs has better integration for our users. Great platform to manage documents in a secure fashion. It is also user
friend and easy to work in. It allows for around the clock access to any
document loaded in the library and has good integration. I like the
ease of use and robust interface. Customer service has been great as
well.

Incentivized

• We now have reporting available down to the individual field level (changes, errors, etc) and can calculate cost to serve.
• It replaced on-premise hardware with cloud SaaS that is more cost effective and risk adverse.
• It is more intuitive; we can put new hires on order entry and experience less user errors. As a solution owner who fixes problems and answers questions, I don't find myself having to "think" about Esker and it has become a smaller part of my job now that end-users are more self-sufficient.

Incentivized

• Helps limit company liability.
• Record keeping.
• Track record.
• Employee management.
• Employee engagement.

Incentivized