EspoCRM vs. Kustomer
EspoCRM vs. Kustomer
Product | Rating | Most Used By | Product Summary | Starting Price |
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EspoCRM | N/A | EspoCRM is a web-based customer relationship management (CRM) software. | N/A | |
Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
EspoCRM | Kustomer | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | All plans require an annual subscription and 8 users minimum. | ||||||||||||||
More Pricing Information |
EspoCRM | Kustomer | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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EspoCRM | Kustomer | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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EspoCRM | Kustomer | |
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Small Businesses | Salesmate Score 9.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Creatio Score 9.1 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Creatio Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
EspoCRM | Kustomer | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (38 ratings) |
Likelihood to Renew | - (0 ratings) | 7.9 (2 ratings) |
Usability | - (0 ratings) | 8.4 (4 ratings) |
Availability | - (0 ratings) | 9.1 (2 ratings) |
Performance | - (0 ratings) | 6.4 (2 ratings) |
Support Rating | - (0 ratings) | 9.9 (7 ratings) |
In-Person Training | - (0 ratings) | 7.6 (2 ratings) |
Online Training | - (0 ratings) | 8.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.9 (2 ratings) |
Configurability | - (0 ratings) | 7.9 (2 ratings) |
Ease of integration | - (0 ratings) | 7.2 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 8.7 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (2 ratings) |
EspoCRM | Kustomer | |
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Likelihood to Recommend | EspoCRM No answers on this topic | Kustomer, LLC |
Pros | EspoCRM No answers on this topic | Kustomer, LLC |
Cons | EspoCRM No answers on this topic | Kustomer, LLC |
Likelihood to Renew | EspoCRM No answers on this topic | Kustomer, LLC |
Usability | EspoCRM No answers on this topic | Kustomer, LLC |
Reliability and Availability | EspoCRM No answers on this topic | Kustomer, LLC |
Performance | EspoCRM No answers on this topic | Kustomer, LLC |
Support Rating | EspoCRM No answers on this topic | Kustomer, LLC |
In-Person Training | EspoCRM No answers on this topic | Kustomer, LLC |
Online Training | EspoCRM No answers on this topic | Kustomer, LLC |
Implementation Rating | EspoCRM No answers on this topic | Kustomer, LLC |
Alternatives Considered | EspoCRM No answers on this topic | Kustomer, LLC |
Scalability | EspoCRM No answers on this topic | Kustomer, LLC |
Return on Investment | EspoCRM No answers on this topic | Kustomer, LLC |
ScreenShots | Kustomer Screenshots |